Experienced Customer Support Specialist (GDS Experience) - Night Shift

Join the arenaflex Team and Take Your Career to New Heights

Are you a customer support superstar with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for problem-solving? If so, we want to hear from you! arenaflex is on the hunt for a talented Customer Support Specialist to join our Night Shift team, and we're excited to offer a competitive salary, comprehensive benefits, and a chance to grow with our innovative company.

About arenaflex

arenaflex is a cutting-edge platform that's revolutionizing the way businesses manage HR, IT, and Finance. Our mission is to empower organizations to streamline their operations, automate processes, and unlock the full potential of their employees. With a strong focus on innovation and customer satisfaction, we're committed to building a world-class Support team that's dedicated to helping our customers succeed.

The Role

As a Customer Support Specialist on our Night Shift team, you'll be the face of arenaflex, providing top-notch support to our customers and resolving issues related to our Travel Products. You'll work closely with our customers, leveraging phone, chat, email, and video conferencing to help them optimize our Travel Product and achieve their goals. Your expertise will be invaluable in de-escalating and resolving issues, documenting product functionality, and training our Global Support Team members.

Key Responsibilities:

* Provide exceptional customer support and resolve issues related to our Travel Products

• Leverage phone, chat, email, and video conferencing to help customers optimize our Travel Product
• De-escalate and resolve issues by leveraging platform and industry expertise
• Document product functionality and country-specific nuances for training Global Support Team members
• Become a product expert and serve as a go-to resource for customers and coworkers
• Identify areas of improvement and collaborate with Product and Engineering teams to share insights and drive automation or feature enhancements
• Work well under time constraints and meet schedules, even with unexpected deadlines, to ensure customer needs are met

What You'll Need:

* Proficient in English, with strong written and verbal communication skills

• Ability to work from 10pm-6am CT
• 3+ years of experience in a customer/client-facing role
• Experience working within the travel industry/products
• Demonstrated problem-solving skills with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Bonus Points:

* 3+ years of experience in TMC/BT Consultant Role covering all supplier products (air, rail, and hotel)

• 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level
• IATA accreditation (WWAFT/WAII/BA2)

Why Join arenaflex?

* Competitive salary and comprehensive benefits package

• Opportunity to grow with a innovative company and take on new challenges
• Collaborative work environment and company culture that values diversity and inclusion
• Flexible, hybrid remote arrangement for this position
• Chance to work with a world-class Support team and make a real impact on customer satisfaction
• Professional development opportunities and training to help you succeed in your role

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.

Accommodations for Candidates with Disabilities

If you require a reasonable accommodation during the hiring process, please email [[email protected]](mailto:[email protected]).

Work Environment and Company Culture

arenaflex highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40-mile radius of an arenaflex office), we consider working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

Compensation and Benefits

The pay range for this role is:

• 20 - 23 USD per hour (US Tier 2)
• 19 - 22 USD per hour (US Tier 3)

A variety of factors are considered when determining someone's compensation, including professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

Are You the One We're Looking For?

If you believe you have what it takes to join our Night Shift team, submit your application without delay. We're eager to hear from talented candidates like you and look forward to the opportunity to discuss this role further. Apply To This Job Apply for this job