Experienced Customer Support Representative – TurboTax Customer Service
Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative solutions, as a Customer Support Representative for Intuit TurboTax. In this role, you will be the face of arenaflex, providing top-notch support to customers via phone and chat, while enjoying the flexibility of working from home.
About arenaflex
arenaflex is a forward-thinking organization that empowers individuals to succeed in a rapidly changing world. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. As a Customer Support Representative, you will be part of a vibrant team that shares your passion for delivering exceptional experiences.
Key Responsibilities
As a Customer Support Representative, you will be responsible for:
- Providing exceptional support to Intuit TurboTax customers via phone and chat, resolving issues efficiently and effectively
- Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
- Utilizing various support channels, including phone support with video chat capability and traditional chat support
- Collaborating with internal teams to resolve complex issues and provide seamless support experiences
- Staying up-to-date with product knowledge and industry trends to provide informed support
Why Join arenaflex?
* Flexibility: Create your own schedule and work from the comfort of your own home
- Variety: Gain experience in different industries and broaden your skillset
- Supportive Environment: Enjoy a collaborative and inclusive work environment that fosters growth and development
- Competitive Compensation: Earn up to $19 per hour, with extra incentives available during peak periods
- Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive organization
Earnings Potential
* Earn up to $19 per hour, with extra incentives available as tax day approaches
- Contractors who meet or exceed key metrics earn an average of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times
- Contractors are guaranteed a minimum of 45 minutes for each hour if available for the full 60 minutes
Schedule
* This seasonal contract starts in January and runs through April 15th, 2025
- Flexible schedule opportunities – you create your own schedule!
- Schedule available hours between 7 am and 11 pm CST, Monday – Sunday
- Weekday and weekend options
Skills and Qualifications
* Sincere desire to assist the customer
- Tech savvy and avid computer user
- Ability to multi-task and navigate multiple systems
- Communicate with a friendly tone and professional demeanor
- Quiet, uninterrupted space
- Organized desk area
- Professional appearance (if on camera)
Technology Requirements
* Personal computer (no tablet)
- Broadband internet connection, recommended at least 10 MBPS
- Wired internet connection (no wi-fi or mobile internet)
- Windows 10 or Windows 11 operating system
- Valid antivirus software installed, running and up to date
- USB headset with microphone
- Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility
- A webcam will be loaned to each contractor to be used for the duration of the contract
Important Information
* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington
- Contractors must also successfully pass a criminal background check
Contractual Relationship
The relationship between you and arenaflex is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. arenaflex will not be responsible for withholding taxes on your earnings while contracted with arenaflex. When you receive your contract, you will be asked to agree to have no claim against arenaflex hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job