Experienced Customer Support Executive - Chinese Speaking: Join arenaflex's Global Team

As a global leader in the fintech industry, arenaflex is a dynamic and innovative company that values diversity, inclusivity, and teamwork. With a strong presence in multiple regions and a diverse workforce of over 2,100 employees from more than 100 nationalities, arenaflex offers a unique opportunity for customer support professionals to grow and develop their skills in a fast-paced and exciting environment. If you are a motivated and customer-focused individual with excellent communication skills in English and native Chinese speaking, we encourage you to apply for the Customer Support Executive - Chinese Speaking role at arenaflex.

About arenaflex

arenaflex is a leading fintech company that provides a wide range of financial services to clients around the world. With a strong commitment to innovation, customer satisfaction, and employee development, arenaflex has established itself as a trusted and reliable partner in the financial industry. Our global team is dedicated to delivering exceptional customer experiences, and we are looking for talented individuals to join our team and contribute to our success.

Your Role at arenaflex

As a Customer Support Executive - Chinese Speaking, you will play a critical role in providing exceptional customer service to our clients across multiple regions. Your primary responsibilities will include:

• Processing client requests and resolving issues via live chat, phone call, and email, while maintaining accuracy and attention to detail
• Escalating issues to the appropriate specialist when needed, using Salesforce or Jira
• Updating clients on their request status accordingly
• Verifying documents submitted by clients within specific regions on an hourly basis
• Preparing and interpreting reports and documentation as required in the role, with acceptable detail and accuracy
• Understanding the company's business functions and roles by attending company seminars and meeting the required assessment target
• Achieving quarterly KPI targets set by the CS manager
• Performing other ad hoc tasks assigned by the manager

What Makes You a Great Fit

To succeed in this role, you will need to possess the following skills and qualifications:

• Good communication skills in English, and native Chinese speaking
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelor's degree in business administration or related field
• Self-motivated and highly reliable

What We Offer

arenaflex is committed to providing a comprehensive benefits package that supports the well-being and career development of our employees. Some of the benefits we offer include:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children's school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your Journey After Applying

If you are interested in joining our team, here is an overview of the application process:

• Interview with the Talent Acquisition team (up to 40 minutes)
• English test (up to 30 minutes)
• Written assessment (1 day)
• Interview with the trainer (15 minutes)
• Final interview (1 hour)

Why Join arenaflex?

At arenaflex, we value diversity, inclusivity, and teamwork. We are committed to creating a work environment that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. We believe that our diverse team is a strength, and we are looking for talented individuals who share our values and are passionate about delivering exceptional customer experiences.

Apply Now

If you are a motivated and customer-focused individual with excellent communication skills in English and native Chinese speaking, we encourage you to apply for the Customer Support Executive - Chinese Speaking role at arenaflex. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications and experience.

Note

Please note that we occasionally amend or withdraw job postings and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy, which describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to arenaflex/arenaflex Group companies around the world. arenaflex Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with arenaflex. Anyone who demands such a fee is not an authorized arenaflex representative and you are strongly advised to refuse any such demand. Apply for this job