Experienced Customer Service Representative – Retention (Hybrid) at arenaflex
Join a dynamic team at arenaflex and embark on a rewarding career in customer service!
Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team as an Experienced Customer Service Representative – Retention (Hybrid) at arenaflex!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in an ever-changing world. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a trusted partner in the industry. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and driving business growth through strategic partnerships and cutting-edge solutions.
Job Summary
As an Experienced Customer Service Representative – Retention (Hybrid) at arenaflex, you will play a critical role in delivering exceptional customer experiences and driving sales growth through strategic partnerships and innovative solutions. You will be responsible for handling customer interactions, resolving issues, and providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
- Participate in paid training and professional development programs to enhance skills and knowledge
What We Are Looking For
* Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
Joining Our Team
Joining our team comes with amazing perks and benefits, including:
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
- Tuition reimbursement program
- Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Medical/Dental/Vision coverage
- 401(k) plan
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Work from Home (WFH) Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)
- Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of arenaflex, we’d love to hear from you!
Weekly Hours:
40
Time Type:
Regular
Location:
Saint Louis, Missouri
Equal Employment Opportunity
It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
Don’t Hesitate, Apply!
Don’t worry if you don’t meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today! Apply To This Job Apply for this job