Experienced Customer Service Representative - Wireless Industry - No Experience Required
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading innovator in the wireless industry, where we're redefining the future of connectivity. As a Customer Service Representative at arenaflex, you'll be the voice of our company to our customers, providing top-notch support and resolving issues with ease. With no prior experience required, we'll provide you with comprehensive training to help you succeed in this exciting role. Join our team and discover a world of opportunities for growth, learning, and career advancement.
About arenaflex
arenaflex is a cutting-edge company that's been reimagining the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we're building America's First Smart Network. With a portfolio of brands that includes EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, we're committed to delivering innovative solutions that meet the evolving needs of our customers.
The Role
As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's based out of our state-of-the-art Bluefield facility. You'll have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.
Key Responsibilities
* Provide quality customer service and resolve issues in a timely and professional manner
- Maintain strong knowledge of our wireless products, accessories, and pricing plans
- Provide product suggestions and sell our products and services to customers
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
- Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Essential Qualifications
* High School diploma, GED, or equivalent experience
- An awesome attitude with a customer-first mindset
- A desire to work in a collaborative team environment
Preferred Qualifications
* Related customer service experience and/or training is a plus
- Experience in the wireless industry is a plus
- Familiarity with wireless devices and their functions
- Familiarity with the process of changing wireless providers
- Strong sense of pride when assisting customers with pricing, wireless devices, services, and products
- Adaptability to different work environments
- High engagement throughout the entirety of their shift
- Willingness to work flexible schedules - pay differential applies to weekends and evenings
- Ability to smoothly operate Windows OS desktop computers
- Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer tools
- Excellent written and verbal communication skills with the ability to provide a high level of customer service
- Willingness to proactively communicate problems back to the business
- A desire to continually improve and an openness to being coached and developed
What's in it for you?
* Starting pay at $17.50/hr
- A 10% pay increase after 90 days
- Opportunity is our greatest benefit
- Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
- We encourage personal and professional growth by supporting you with all the virtual tools to advance your career.
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- Paid vacation and sick time
- 401(k) Investments
- Company-matched funds
- Tuition reimbursement
- Heavily discounted DISH, Sling, & Boost Mobile
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 credit per line (up to 5) for Boost Mobile
Salary Ranges
Compensation: $17.50/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: arenaflex Benefits. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Application Process
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply To This Job
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
Pre-Employment Screen
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Apply for this job