Experienced Full Stack Customer Service Agent - Sports - $20.50/hour - Hybrid - Overnight Shift

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our patrons' expectations. As a Customer Service Agent - Sports, you'll be the face and voice of our digital sportsbook operations, providing top-tier support to our players and guests across the country. If you're a sports enthusiast with a passion for delivering world-class customer service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative sports wagering and online casino games, with a commitment to delivering exceptional experiences for our patrons. Our team is dedicated to creating a fun, relaxed work environment that fosters collaboration, creativity, and growth. As a Customer Service Agent - Sports, you'll be part of a dynamic team that's passionate about sports and customer service.

About the Role

We're seeking outgoing and driven Customer Service Agents who have a desire to build strong relationships and deliver exceptional experiences for our patrons. As a Customer Service Agent - Sports, you'll be responsible for:

• Communicating with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile apps.
• Using internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players.
• Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
• Assisting guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
• Operating telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
• Answering player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
• Following various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
• Assisting with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
• Using our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
• Delivering exceptional performance results in customer satisfaction and contact handle times.
• Collaborating with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
• Maintaining a strong track record for punctuality and attendance.
• Performing other duties as assigned.

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or College Degree required.
• Heightened sense of urgency and passion to learn new things.
• Highly developed sense of integrity and commitment to player satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for players.
• Ability to type quickly and write with good grammar and punctuation.
• Strong attention to detail is a must! Must be an analytical thinker.
• Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
• Great problem-solving abilities.
• Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
• Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Have the ability to work some holidays and weekends.

What We Offer

* Competitive compensation package.

• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.

Work Environment and Company Culture

As a Customer Service Agent - Sports, you'll be working in a hybrid environment, with the flexibility to work from home 4 out of 5 days per week. Our office is located in Cherry Hill, New Jersey, and we're committed to creating a fun, relaxed work environment that fosters collaboration, creativity, and growth. Our team is passionate about sports and customer service, and we're looking for like-minded individuals to join our dynamic team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Customer Service Agent - Sports, you'll have the opportunity to:

• Develop your skills in customer service, problem-solving, and communication.
• Learn about our mobile apps and platforms, and how to provide exceptional support to our players and guests.
• Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
• Participate in education and conference reimbursements to help you grow and develop your skills.

Compensation, Perks, and Benefits

As a Customer Service Agent - Sports, you'll receive a competitive compensation package, including:

• $20.50/hour, with a shift differential of $1.00/hour for working our overnight shift.
• Comprehensive Benefits package, including medical, dental, and vision insurance.
• Fun, relaxed work environment, with opportunities to participate in education and conference reimbursements.

How to Apply

If you're a sports enthusiast with a passion for delivering world-class customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job