Experienced Customer Sales and Service Representative – Hybrid Work Model with arenaflex

At arenaflex, we're not just looking for talented individuals; we're seeking passionate professionals who share our vision of delivering exceptional customer experiences. As a dedicated Customer Sales and Service Representative, you'll be at the forefront of our customer-centric approach, driving sales growth while providing top-notch service to our valued customers.

About arenaflex

arenaflex is a leading innovator in the telecommunications industry, empowering people to live, work, and play by connecting them to what matters most. Our mission is to power and empower, driving innovation, creativity, and impact in the world. We're a community of like-minded individuals who anticipate, lead, and believe that listening is where learning begins. Join us, and you'll be part of a dynamic team that's shaping the future of connectivity.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience that exceeds expectations. Your superior sales and customer service skills will enable you to:

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service
• Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Respond to requests from customers about arenaflex products and services
• Verify service order accuracy and completeness and make corrections/changes, as needed
• Negotiate the collection of overdue bills
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Manage various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years of relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a hybrid work model

• Familiarity with arenaflex's products and services
• Proven track record of meeting sales goals and delivering exceptional customer service

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive salary, commensurate with experience
• A hybrid work model, combining remote work with time in our office
• Opportunities for career growth and professional development
• A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Recognition and rewards for outstanding performance and contributions to the team

Work Environment and Company Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. Our office is a dynamic, collaborative space that encourages creativity, innovation, and teamwork. We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a culture of inclusivity and respect.

Compensation and Benefits

The compensation range for this position is between $577.00 and $1,775.00 weekly, based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're a motivated, customer-focused professional who is passionate about delivering exceptional service, we encourage you to apply. Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Apply for this job