Experienced Customer Experience Associate - Remote Opportunity at arenaflex

Are you a customer-centric professional looking to elevate your career in a dynamic and rapidly expanding organization? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Experience Associate to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.

About arenaflex

arenaflex is a leading organization in the title insurance industry, with a strong presence in 37 states and the District of Columbia. We pride ourselves on our commitment to providing knowledgeable and responsive underwriting solutions, growing lifelong relationships, and maintaining quality through integrity and financial stability. Our culture is built on a foundation of respect for all individuals, and we strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Job Highlights

*

Company:

arenaflex

Compensation:

a competitive salary

Start Date:

Immediate openings available

Position:

Customer Experience Associate - REMOTE

Location:

Remote

Job Responsibilities

As a Customer Experience Associate at arenaflex, you will play a pivotal role in supporting our organizational team players and agents, as well as interacting directly with the sales team, internal and external customers, and IT. Your responsibilities will include:

• Establishing productive, professional relationships with key personnel, including:

+ In-house Agents and High-Profile agents + Senior management

• Monitoring internal support queues, reviewing, processing, and assigning inquiries
• Working closely with Regionals Managers and Sales Representatives to meet account performance objectives, meet clients' expectations, provide and maintain client satisfaction, and ensure problem resolution
• Developing a strong knowledge of proprietary systems, agency operations, and title software
• Assisting the Onboarding Manager with new agent onboarding
• Supporting the internal agent audit team
• Answering incoming calls to provide support or direct to the appropriate department
• Preparing reports

Minimum Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent
• Experience in Title Insurance, Customer Support, or Title Software (a plus)
• Analytical skills and strong attention to detail
• Ability to identify, prioritize, and solve problems effectively
• Ability to exercise discretion and maintain confidentiality of sensitive information
• Advanced knowledge of software applications, including Microsoft Products, Title Software's, and Jira (preferred)
• Ability to work in a fast-paced, dynamic environment
• Effective communication skills

What We Offer

At arenaflex, we are committed to creating an inclusive culture built on a foundation of respect for all individuals.

We offer

• A flexible work environment, with this role being remote, meaning you have the flexibility to work from home
• A comprehensive benefits package, including medical, dental, vision, 401k, PTO/paid sick leave, tuition reimbursement, life insurance, disability, and other great benefits
• Opportunities for career growth and development, with a focus on helping you own, develop, and nurture your career while growing our company

Why Join arenaflex?

* We are a dynamic and rapidly expanding organization, with a strong presence in the title insurance industry

• We pride ourselves on our commitment to providing knowledgeable and responsive underwriting solutions, growing lifelong relationships, and maintaining quality through integrity and financial stability
• We have a culture built on a foundation of respect for all individuals, and we strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply
• We offer a comprehensive benefits package and opportunities for career growth and development

Ready to Apply?

If you are a customer-centric professional looking to elevate your career in a dynamic and rapidly expanding organization, we want to hear from you! Apply now to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. Apply To This Job Apply for this job