Experienced Customer Engagement Officers – Driving Customer-Centric Service Delivery at arenaflex

Are you passionate about making a real difference in the lives of others? Do you have a strong desire to ensure that customers' voices are heard and valued? If so, we invite you to join our dynamic team at arenaflex as a Customer Engagement Officer. In this exciting role, you will play a vital part in enhancing, promoting, and managing the involvement of customers in making decisions about their homes and communities.

About arenaflex

arenaflex is a leading organization dedicated to delivering exceptional customer experiences. We believe that every customer deserves to be heard and valued, and we are committed to putting their needs at the heart of everything we do. Our team is passionate about making a positive impact in the lives of our customers, and we are seeking like-minded individuals to join us on this journey.

The Role

As a Customer Engagement Officer at arenaflex, you will work closely with involved customers to help improve our services and use a range of communication tools to engage effectively with wider communities and external partners. You will develop relationships with key service areas and departments to embed a customer-centric approach, supporting colleagues to effectively engage customers. Key to the role is maintaining a consistent approach to logging customer engagement across the Group in a way that can evidence impact and value.

Responsibilities

* Work with involved customers to help improve our services and use a range of communication tools to engage effectively with wider communities and external partners

• Develop relationships with key service areas and departments to embed a customer-centric approach, supporting colleagues to effectively engage customers
• Maintain a consistent approach to logging customer engagement across the Group in a way that can evidence impact and value
• Work with Customer panels to carry out reviews of the effectiveness and impact of the customer engagement initiatives and make recommendations for future development
• Collaborate with colleagues to identify and address customer concerns and issues
• Develop and implement effective communication strategies to engage customers and promote arenaflex services
• Provide excellent customer service and respond to customer inquiries and concerns in a timely and professional manner

What We Are Looking For

* Previous experience of working in a Customer or Community Engagement role

• Experience of facilitating customer engagement initiatives – including leading meetings, focus groups, and community events
• Knowledge of the legal and regulatory framework relevant to Housing
• Experience of designing effective communication materials for customers
• An ability to communicate effectively with internal or external stakeholders
• Due to the nature of the role, the successful applicant will have a DBS check carried out before commencing employment
• The successful applicant will also need to be able to drive and have access to a vehicle due to occasional need to travel to arenaflex sites

Benefits

* Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

• Family-friendly policies including generous Paternity, Maternity, Shared Parental, and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees, which includes access to an employee assistance program, discounted gym membership, and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio, and complementary therapies and more
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Salary sacrifice electric vehicle scheme and cycle to work scheme
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

Why Join arenaflex?

* Make a real difference in the lives of our customers

• Work in a dynamic and supportive team environment
• Develop your skills and knowledge in customer engagement and community development
• Enjoy a range of benefits and perks, including flexible working arrangements and opportunities for career growth and development
• Be part of an organization that values diversity, inclusion, and social responsibility

How to Apply

If you are passionate about customer engagement and community development, and you have the skills and experience we are looking for, please submit your application today. We are an equal opportunities employer and welcome applications from all qualified candidates.

Note

We will be reviewing applications throughout the campaign, and we encourage early applications as this position may close earlier than the published closing date. If you would like to find out more about this opportunity, please contact [email protected]. Apply To This Job Apply for this job