Experienced Customer Support Representative – Booking & Activities Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? We're seeking a highly skilled and empathetic Customer Support Representative to join our team at arenaflex, a socially responsible company that harnesses business as a force for good.

About arenaflex

arenaflex is a B Corp and Climate Neutral certified company, committed to creating remote, impact employment opportunities that value our team members and clients. As a member of our team, you'll be part of a community that prioritizes sustainability, social responsibility, and employee well-being. We're proud to be a 1% for the Planet member and strive to make a positive impact on the world.

Job Summary

As a Customer Support Representative, you'll be the first point of contact for our clients' customers, providing efficient, effective, and empathetic support through phone, email, and social media channels. You'll work closely with our client to answer questions, book guests on boating excursions, and resolve issues in a timely and professional manner. This is a seasonal position, with varying schedules and shifts available.

Key Responsibilities

* Provide exceptional customer service through phone, email, and social media channels, ensuring a positive experience for our clients' customers

• Answer questions and book guests on boating excursions, utilizing our client's booking systems and software
• Maintain accurate records and update customer information in our client's database
• Collaborate with our client's team to resolve issues and provide support as needed
• Utilize social media channels to engage with customers, respond to feedback, and provide support
• Participate in training and development programs to enhance your skills and knowledge
• Work effectively in a fast-paced environment, juggling multiple responsibilities and timelines
• Maintain a high level of productivity and accuracy, meeting or exceeding performance standards

Qualifications and Requirements

* 1+ year of customer service experience, preferably in a call center or remote support role

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and teams
• Strong problem-solving skills, with the ability to think critically and resolve issues independently
• Experience with Fareharbor, Zendesk, Aircall, or Talkdesk, and Slack is a plus
• Familiarity with CRM systems and AI is a bonus
• Fluency in oral and written English; second language is a plus
• Dedicated and dependable work ethic, with a strong commitment to meeting deadlines and delivering results
• Quiet, distraction-free workspace in your home that includes a door that closes
• Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi))
• Strong and consistent Internet bandwidth: 50 Mbps download speed and 5 Mbps upload or faster from a reliable provider

Benefits Package

* Employee (not contractor) status at an exciting, socially-minded company

• Option to participate in medical, dental, and vision insurance programs (we pay a large portion of the basic plan premium)
• Option to contribute to our 401(k) plan
• Paid vacation after your first year
• Paid sick leave
• A financial wellness and coaching program - 0% loans to help pay down debt
• Opportunity for everyone to be an owner in the company
• An opportunity to work from home, reducing your carbon footprint, commute time and expense, and wardrobe and food costs!

Work Environment and Culture

* arenaflex is a remote-friendly company, with a flexible and dynamic work environment

• Our team is passionate about delivering exceptional customer experiences and making a positive impact on the world
• We prioritize employee well-being, offering a range of benefits and programs to support your physical, emotional, and financial health
• We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected

Compensation and Perks

* Competitive hourly rate: $16-19/hour, depending on living wage

• Opportunities for career growth and professional development
• A fun and supportive work environment, with a team that's passionate about making a difference

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply! Please visit our Careers page at arenaflex Careers to take the first steps. Be sure to fully answer all the application questions, add your resume, and include a cover letter. We can't consider you without all three submissions.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender expression, sexual orientation, age, national origin, disability, marital status, or military status, in any of its activities or operations. We're committed to creating a diverse and inclusive workplace, where everyone feels valued and respected.

Note

Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Missouri, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wisconsin. Apply for this job