Experienced Full Stack Bilingual Customer Service Representative – Healthcare and Billing Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Senior Customer Service Representative, you'll play a vital role in providing compassionate and personalized support to our patients and their families, ensuring they receive the care and resources they need to thrive. If you're fluent in English and Spanish, passionate about healthcare, and eager to grow your career, we invite you to join our dynamic team.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and stimulating work environment.
Join Our Team
As a Senior Customer Service Representative, you'll be part of a fast-growing environment that's improving the lives of millions. You'll have the opportunity to work with cutting-edge technology, collaborate with a talented team, and make a meaningful impact on the communities we serve. Our innovative approach to healthcare is centered around making data available wherever and whenever people need it, safely and reliably. There's no room for error, and we're looking for individuals who share our commitment to excellence.
Key Responsibilities
* Answer a high volume of calls from patients or their representatives, addressing concerns related to patient bill balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer inquiries
- Process adjustments, refunds, transfer bills, mail returns, and perform manual sales
- Evaluate and respond to written billing inquiries, including billing insurance and updating invoices
- Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution and maintaining tracking logs of escalated patient correspondence
- Maintain compliance with HIPAA regulations and all other relevant laws and guidelines
- Collaborate with team members to provide support and serve as a subject matter expert
- Develop and maintain strong relationships with customers, colleagues, and stakeholders
Essential Qualifications
* High School Diploma or equivalent
- 2 years of customer service experience or experience in a medical office, healthcare call center, or office setting analyzing and solving customer problems
- Bilingual English/Spanish – fluent in Spanish
- Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
- Ability to train for the first 6 weeks between the hours of 8:30 AM – 5:00 PM EST from Monday – Friday
- Ability to work between the hours of 11:30 AM – 8:00 PM EST from Monday – Friday
Preferred Qualifications
* Prior healthcare experience
- Medical Terminology experience
- Knowledge of billing/finance and eligibility processes, practices, and concepts
- Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Soft Skills
* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Proficient conflict management skills, including the ability to resolve stressful situations
- Ability to maintain confidentiality and handle sensitive information with discretion
Telecommuting Requirements
* Ability to keep all company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
Compensation and Benefits
* Competitive salary
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career growth and professional development
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're ready to take on this challenge and become a vital part of our success story, apply now! We're excited to discuss how you can grow your career with arenaflex. Apply To This Job
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
About arenaflex
arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We're guided by a culture of diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and stimulating work environment.
Join Our Team
As a Senior Customer Service Representative, you'll be part of a fast-growing environment that's improving the lives of millions. You'll have the opportunity to work with cutting-edge technology, collaborate with a talented team, and make a meaningful impact on the communities we serve. Our innovative approach to healthcare is centered around making data available wherever and whenever people need it, safely and reliably. There's no room for error, and we're looking for individuals who share our commitment to excellence.
Why arenaflex?
* Competitive salary and comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Cutting-edge technology and innovative approach to healthcare
- Meaningful impact on the communities we serve
What We Offer
* Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401(k) contribution
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
- Cutting-edge technology and innovative approach to healthcare
How to Apply
If you're ready to take on this challenge and become a vital part of our success story, apply now! We're excited to discuss how you can grow your career with arenaflex. Apply To This Job Apply for this job