Experienced Bilingual Customer Service Associate – Collections Department

Join arenaflex, a fast-growing and culturally diverse company in the U.S., as we continue to revolutionize the auto loan industry with our innovative approach to customer service. As a Bilingual Customer Service Associate, you will be at the forefront of delivering exceptional service to our customers and dealer partners, while accelerating your career in a dynamic and supportive environment.

About arenaflex

arenaflex is a leader in the auto loan industry, providing flexible financing options and tri-lingual support to consumers. With a portfolio that has consistently grown 30%+ each year over the last nine years, we are committed to making a positive impact on the lives of our customers and partners. Our culture is built on the principles of professionalism, respect, and inclusivity, making us a Great Place to Work, certified by our workforce for three years in a row.

The Role

As a Bilingual Customer Service Associate, you will be responsible for providing exceptional customer service to our borrowers, dealer partners, and internal stakeholders. Your primary focus will be on communicating with our customers through collections calls and correspondence, resolving client discrepancies, and meeting defined department goals and activity metrics. You will also have the opportunity to participate in our Career Development Rotation (CDR) program, which provides a structured path for growth and development within the company.

Key Responsibilities

* Provide customer service regarding issues in a fast-paced call center environment

• Responsible for opening clients' complaints and resolving client discrepancies
• Deescalate customer issues and escalate to appropriate manager if needed
• Meet defined department goals and activity metrics
• Daily/weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Provide written account information as requested by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

What You Bring

* Demonstrated historical career stability

• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Spanish and English
• High school diploma or GED equivalent required
• Minimum of 1 year of related customer service experience
• Detail-conscious and task-oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

arenaflex Benefits

* Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave, and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.

• Culture – We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth – Company growth provides unprecedented career growth. arenaflex's extraordinary year-over-year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

arenaflex is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

Career Development Rotation (CDR)

arenaflex's CDR program provides a structured path for growth and development within the company. As a Bilingual Customer Service Associate, you will have the opportunity to rotate to different roles in multiple departments within the company, gaining exposure, developing new skills, and broadening your understanding of the company's business operations.

Work Environment and Company Culture

Our remote office is a dynamic and supportive environment that fosters collaboration, innovation, and growth. We believe in maintaining a healthy work-life balance, and our culture is built on the principles of professionalism, respect, and inclusivity. Our team is made up of hard-working colleagues from over 20 countries, and we are committed to making a positive impact on the lives of our customers and partners.

Compensation and Perks

* Competitive salary, commensurate with experience

• Monthly bonus
• Generous health and welfare benefits
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• Robust employee recognition and talent development program

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job

Join arenaflex Today!

Don't miss this opportunity to accelerate your career as a Bilingual Customer Service Associate. Apply now and become a part of our dynamic and supportive team at arenaflex. Apply for this job