Experienced Full Stack Customer Support Director – Virtual Account Development & Client Management

With a strong commitment to delivering exceptional customer experiences, arenaflex is seeking an experienced and results-driven Full Stack Customer Support Director to join our dynamic team. As a key member of our leadership team, you will be responsible for leading a team of Senior Client Managers to drive revenue growth, deepen relationships with merchant accounts, and deliver valuable insights and solutions to our clients across a diverse range of companies.

About arenaflex

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values and powerful backing promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone is seen, heard, and feels like they belong.

Join arenaflex and Let's Lead the Way Together

As a Full Stack Customer Support Director, you will be part of a dynamic team that strives to uphold our company values and deliver exceptional customer experiences. You will have the opportunity to create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

How Will You Make an Impact in This Role?

As a Full Stack Customer Support Director, you will be responsible for leading a team of 5 Senior Client Managers to grow arenaflex revenue, by establishing mutually beneficial, profitable, and long-lasting relationships with merchant accounts. Your team will be accountable for delivering valuable, innovative insights and solutions to our clients across a diverse range of companies.

Key Responsibilities:

* Lead a team of 5 senior client managers and help them manage, deepen and improve relationships with 400+ respected brands.

• Develop, lead, and motivate a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share.
• Cultivate a culture of learning, strong challenger coaching skills, and consultative relationship management.
• Lead your team in maintaining and strengthening arenaflex's business by showcasing value, growing revenue, improving share, and increasing profitability.
• Embrace the fast-changing payments landscape and keep current with payment trends and economic/competitive indicators.
• Partner with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base.
• Model key sales behaviors/skills and balance deal and skill coaching
• Increase Merchant Satisfaction and maximize profits with an enterprise approach.

Essential Qualifications:

* 5+ years of experience in a leadership role, preferably in a customer-facing or sales environment.

• Proven track record of driving revenue growth and improving share in a competitive market.
• Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop innovative solutions.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.

Preferred Qualifications:

* Experience working in the payments or financial services industry.

• Strong knowledge of payment trends and economic/competitive indicators.
• Experience developing and implementing sales strategies and tactics.
• Strong understanding of customer relationship management (CRM) systems and tools.
• Experience working with cross-functional teams to develop and implement marketing campaigns.

Skills and Competencies:

* Strong leadership and coaching skills, with the ability to motivate and develop a high-performing team.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop innovative solutions.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
• Strong knowledge of payment trends and economic/competitive indicators.
• Experience developing and implementing sales strategies and tactics.
• Strong understanding of customer relationship management (CRM) systems and tools.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a range of career growth opportunities, including promotions, training, and development programs.

• Our company culture is focused on learning and development, with a range of training programs and resources available to support your career growth.
• arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

Work Environment and Company Culture:

* arenaflex is a global and diverse community of colleagues, with a strong commitment to diversity, equity, and inclusion.

• Our company culture is focused on delivering exceptional customer experiences, with a strong emphasis on teamwork, collaboration, and innovation.
• arenaflex offers a range of benefits and programs to support your personal and professional growth, including flexible work arrangements, employee recognition programs, and community involvement opportunities.

Compensation, Perks, and Benefits:

* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.

• Our company culture is focused on delivering exceptional customer experiences, with a strong emphasis on teamwork, collaboration, and innovation.
• arenaflex offers a range of benefits and programs to support your personal and professional growth, including flexible work arrangements, employee recognition programs, and community involvement opportunities.

Conclusion:

If you are a results-driven and customer-focused leader, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. arenaflex is a dynamic and innovative company, with a strong commitment to diversity, equity, and inclusion. We offer a range of benefits and programs to support your personal and professional growth, including flexible work arrangements, employee recognition programs, and community involvement opportunities.

Apply Now:

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