Experienced 988 Chat/Text Specialist – Crisis Intervention and Support

Join Today: 988 Chat/Text Specialist, 1st Shift At arenaflex, we're dedicated to delivering exceptional care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to creating a supportive and inclusive environment for our employees and the communities we serve. We're now seeking an experienced 988 Chat/Text Specialist to join our dynamic team, working remotely on a 24/7/365 mental health crisis/suicide prevention focused team.

About arenaflex

arenaflex is a well-established organization with a strong reputation for delivering high-quality care. We're a trauma-informed organization, built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. Our organizational culture is centered around respect, expertise, integrity, and empowerment, guiding every interaction at arenaflex.

Job Description

Shift Available:

Sunday to Thursday from 2:00 AM to 10:30 AM (Friday and Saturday Off)

Education Level:

* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required

• Certified Peer Recovery Specialist

Years of Experience:

* Six months to one year of related crisis experience is preferred

Summary of Position:

As a 988 Chat/Text Specialist, you'll be working on a remote team, handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Your primary responsibilities will include:

• Providing brief clinical screenings and risk assessments for individuals experiencing emotional distress
• Answering crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conducting follow-up calls for individuals deemed moderate to high risk for suicide
• Meeting the ethical and clinical standards in compliance with all accreditation
• Actively participating in ongoing supervision, training, and team meetings
• Assisting in administrative tasks as needed

Essential Duties & Responsibilities:

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills & Abilities:

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Physical Requirements:

* Standing – 10%

• Sitting – 90%
• Squatting – Occasional
• Kneeling – Occasional
• Bending – Occasional
• Driving – Occasional
• Lifting – Occasional

Disclaimer:

The duties and responsibilities described in this document are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$19.10-$26.80

Benefits:

Delivering care that changes people's lives starts with our employees. At arenaflex, we offer a comprehensive benefits package, including:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Diversity, Equity, and Inclusion:

At arenaflex, we use our values as a guide for what we do. Respect, Expertise, Integrity, and Empowerment are at the heart of every interaction at arenaflex, and particularly rooted in our beliefs toward diversity and inclusion. Our approach to diversity is simple—it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients, and the communities we serve.

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now! Apply To This Job Apply for this job