Experienced Customer Experience Agent – Remote 3rd Shift Opportunity at arenaflex

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a leading provider of innovative solutions in the industry. We're seeking an experienced Customer Experience Agent to join our remote team, working a 3rd shift schedule to provide top-notch support to our customers.

About arenaflex

arenaflex is a forward-thinking company that's revolutionizing the way we approach customer service. With a commitment to innovation, excellence, and teamwork, we're dedicated to delivering exceptional experiences that exceed our customers' expectations. Our team is passionate about making a difference, and we're looking for like-minded individuals to join our ranks.

Job Summary

As a Customer Experience Agent at arenaflex, you'll be responsible for providing exceptional customer service over the phone, via email, and through other channels. You'll work closely with our service technicians to ensure that customers receive the best possible experience, from scheduling appointments to resolving issues. This is a fully remote position, allowing you to work from the comfort of your own home while still being part of a dynamic, collaborative team.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests, providing accurate and helpful information to resolve issues
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other important information
• Communicate with technicians regarding availability, expected completion time, and other relevant details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Qualifications

* Must be familiar with the surrounding Chicagoland area

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Benefits

* Medical, Dental & Vision Insurance

• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement
• Professional development assistance
• Referral program
• Vision insurance
• Work from home
• Shift: Evening shift, Overnight shift
• Work setting: Remote
• Work Location: Remote

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work from home in a remote environment
• Collaborative and dynamic team culture
• Professional development opportunities through on-site training and tuition reimbursement
• Flexible scheduling to accommodate your needs
• Recognition and rewards for outstanding performance
• A chance to make a real difference in the lives of our customers

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're confident that you'll find a fulfilling and rewarding career at arenaflex. Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job