Experienced Healthcare Customer Service Representative – Tennessee Residents Only

Join arenaflex, a global leader in digital business services, and become a key contributor to our mission of making people's lives simpler, faster, and safer. Are you a Tennessee resident looking for a rewarding career in customer service? Do you have a passion for delivering exceptional experiences and building strong relationships with customers? Look no further! arenaflex is seeking an experienced Healthcare Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, resolving complex issues, and exceeding customer expectations.

About arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training

• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs
• Opportunities for career growth and advancement
• Collaborative and engaging work environment
• Recognition and rewards for outstanding performance

Responsibilities

As a Healthcare Customer Service Representative, you will be responsible for:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

* Internet Connection Requirements: + Minimum subscribed Download rate equal or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS + Proof of internet speed required + Clean and quiet workspace

Be Part of Our arenaflex Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

How to Apply

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply To This Job

Job Type:

Full-time

Pay:

$14.75 per hour

Expected hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Location:

* Tennessee (Required)

Work Location:

Remote Apply for this job