Experienced Full Stack Remote Customer Support Representative – SaaS Support and CRM

We are currently seeking a highly skilled and motivated Remote Customer Support Representative to join our team at arenaflex. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their software issues are resolved efficiently and effectively. This is an exciting opportunity to grow your career in a dynamic and supportive environment.

About arenaflex

arenaflex is a leading provider of innovative software solutions for financial advisors and wealth managers. Our intuitive web-based CRM makes it easy for professionals to manage their current book of business, increase sales, and streamline their workflow. With a strong focus on customer satisfaction, we are committed to delivering exceptional support to our clients.

About the Role

As a Remote Customer Support Representative, you will be the first point of contact for our clients when they encounter software issues. You will be responsible for:

• Providing timely and effective support to clients via email, phone, video chat, screen share, and other communication channels
• Resolving software issues and providing solutions to clients
• Identifying recurring software issues and suggesting improvements to our development team
• Collaborating with our development team to resolve complex technical issues
• Maintaining accurate records of client interactions and issues

Requirements

To be successful in this role, you will need:

• Strong software/SaaS support experience
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a remote team
• Strong technical skills, including proficiency in software/SaaS support tools and platforms
• Experience with CRMs, WealthTech, Jira, and/or Confluence is a plus
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects

What We Offer

As a Remote Customer Support Representative at arenaflex, you will enjoy:

• A competitive salary of $60,000-$70,000 per year
• Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
• Paid vacation and PTO
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• The flexibility to work from home and maintain a healthy work-life balance

Our Culture

At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe in promoting from within and providing opportunities for growth and development.

How to Apply

If you are a motivated and experienced Remote Customer Support Representative looking for a new challenge, please submit your application today. We are actively interviewing for this position and look forward to hearing from you.

Benefits and Perks

* Paid sick leave for Colorado employees

• Comprehensive benefits package, including medical, dental, vision, and 401(k) matching
• Paid vacation and PTO
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• The flexibility to work from home and maintain a healthy work-life balance

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Apply Now

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