Immediate Hiring: Proactive Customer Recall Agent at arenaflex
Are you a customer service superstar looking for a new challenge? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking a highly motivated and proactive Proactive Customer Recall Agent to join our innovative remote team. As a Proactive Customer Recall Agent, you will be the face of arenaflex, providing exceptional customer support and building lasting relationships with our valued customers.
About arenaflex
arenaflex is a leading company in the automotive industry, dedicated to delivering extraordinary experiences for our customers and partners. Our mission is to lead with humility, embracing everyone, sweating the details, and making the impossible possible. We are committed to creating a caring and respectful work environment where our associates can grow and thrive.
The Role
As a Proactive Customer Recall Agent, you will be responsible for providing excellent customer support and information to vehicle owners who are at risk for their level of satisfaction with our products. You will proactively contact customers to help them have the ultimate customer care experience, ensuring they are happy with their purchase. Your duties will include:
- Providing timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while maintaining a positive and upbeat attitude
- Supporting the department and team leads with operational projects
- Building positive, lasting relationships with your customer base
- Having a full understanding of project operational and workflow processes to meet quality and productivity guidelines
Skills for Success
To succeed in this role, you will need to possess the following skills and qualifications:
- Computer navigation and telephone skills
- Typing skills
- Ability to problem-solve and take part in discussions as a consultant
- Ability to negotiate/create solutions that meet client, customer, and arenaflex objectives
- Strong work ethic, ability to meet deadlines, excellent organizational and interpersonal skills, and strong attention to detail
- Ability to build positive, lasting relationships with your customer base
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
- High school diploma or equivalent
- Available to work shifts between 9 a.m. and 9 p.m. Eastern time, Monday to Friday (no weekends!)
- Must be able to stick to the schedule reliably, as some queues are time-sensitive
Nice to Have
* Degree in a relevant or related field
Remote Work Requirements
* Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
As a remote associate, you will have the flexibility to work from the comfort of your own home. arenaflex provides a comprehensive remote work setup, including:
- High-speed internet access
- A dedicated workspace
- Regular check-ins with your team and manager
- Opportunities for professional development and growth
Why Join Our arenaflex Family?
arenaflex offers a competitive salary and benefits package, including:
- Health and wellness benefits, including medical and prescription coverage, dental and vision insurance, paid time off, and associate wellness programs
- Financial benefits, including 401(k) with match, flexible spending account, life insurance, and short- and long-term disability insurance
- Benefits to make your life easier, including Teladoc, 24/7 nurse help desk, patient advocacy, and family, financial, and estate guidance services
About arenaflex
arenaflex is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of our commitment to diversity and inclusion, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
How to Apply
If you believe you have what it takes to join our arenaflex family, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Reasonable Accommodations
As part of our commitment to diversity and inclusion, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
E-Verify
arenaflex utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/ArenaflexEverify and your right to work: https://bit.ly/ArenaflexRightToWork.
CCPA Notice
Click here to view arenaflex's CCPA Notice for applicants in California: https://info.arenaflex.com/ccpa.
Privacy Policy
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