Immediate Hiring: Pharmacy Customer Service Associate at arenaflex

Job Summary:

Join the arenaflex team as a Pharmacy Customer Service Associate and become an integral part of our mission to deliver exceptional customer experiences in the healthcare industry. As a key member of our pharmacy team, you will be responsible for providing top-notch customer service, assisting pharmacists with prescription processing, and maintaining a clean and organized store environment. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers and communities. Our team of passionate and dedicated professionals is committed to delivering exceptional customer experiences, and we're excited to welcome like-minded individuals to our team. As a Pharmacy Customer Service Associate at arenaflex, you'll have the opportunity to work with a talented team of healthcare professionals, learn from industry experts, and contribute to the growth and success of our organization.

Key Responsibilities:

* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Provides customers with courteous, friendly, fast, and efficient service, recommending items for sale and processing voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise, completing resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Essential Qualifications:

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.

• 1-2 years of experience in a pharmacy or retail environment, with a focus on customer service and cash handling.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.
• Basic math skills, with the ability to accurately handle cash and process transactions.
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences.
• Strong attention to detail, with the ability to accurately process prescriptions and maintain accurate records.
• Ability to lift up to 25 pounds, with frequent standing, walking, and bending.

Preferred Qualifications:

* Previous experience in a pharmacy or retail environment, with a focus on customer service and cash handling.

• Pharmacy technician certification (PTCB) or state required certification/registration.
• Basic computer skills, with the ability to navigate pharmacy systems and process transactions.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong knowledge of pharmacy operations, including prescription processing and inventory management.

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members.

• Strong attention to detail, with the ability to accurately process prescriptions and maintain accurate records.
• Basic math skills, with the ability to accurately handle cash and process transactions.
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences.
• Strong knowledge of pharmacy operations, including prescription processing and inventory management.
• Ability to lift up to 25 pounds, with frequent standing, walking, and bending.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program, with opportunities for professional development and career advancement.

• As a Pharmacy Customer Service Associate, you'll have the opportunity to work with a talented team of healthcare professionals, learn from industry experts, and contribute to the growth and success of our organization.
• arenaflex is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer experiences.

• Our team of passionate and dedicated professionals is committed to improving the lives of our customers and communities.
• arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Compensation, Perks, and Benefits:

* Competitive salary and benefits package, including medical, dental, and vision insurance.

• 401(k) retirement plan, with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• Comprehensive training program, with opportunities for professional growth and development.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and welcoming you to the arenaflex team! Apply for this job