Immediate Hiring: Patient Care Customer Service Evenings & Weekends REMOTE at arenaflex

Are you a highly motivated and compassionate individual with a passion for delivering exceptional patient care? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team as a Patient Care Customer Service Evenings & Weekends REMOTE at arenaflex!

About arenaflex

arenaflex is a national leader in providing innovative healthcare solutions that empower patients to manage their health and treatment at home. With a strong commitment to quality, compassion, and customer care, we strive to make a meaningful difference in the lives of our patients and their families. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Overview and Responsibilities

We're seeking a highly skilled and empathetic Patient Care Coordinator to join our Sleep Central (After Hours Call Center) Murray, KY Operations. As a Patient Care Coordinator, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. This is a remote opportunity that requires a strong work ethic, excellent communication skills, and a commitment to delivering exceptional patient care.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Essential Skills and Competencies:

* Effectively communicate in English, both oral and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

* 100% remote work from home opportunity

• Must live in the US and live within 60 miles of any arenaflex location
• This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time
• Schedules vary and can be discussed during the interview process
• arenaflex is an equal opportunity employer and values diversity, equity, and inclusion in the workplace

Benefits and Perks:

* Competitive salary reflecting your skills and experience

• 401(k) plan
• Medical, dental, and vision insurance
• Life insurance and disability
• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to the growth and development of our employees

• Opportunities for professional growth and advancement
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and supportive work environment

How to Apply:

If you're a motivated and compassionate individual with a passion for delivering exceptional patient care, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to discussing this opportunity with you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and values diversity, equity, and inclusion in the workplace. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job