Immediate Hiring: Part Time Customer Care Advisor-30 hrs P/W at arenaflex

Join our dynamic team at arenaflex as a Part Time Customer Care Advisor-30 Hrs P/W!

Are you a skilled communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we have an exciting opportunity for you to join our team as a Part Time Customer Care Advisor-30 Hrs P/W at arenaflex!

About arenaflex

arenaflex is a rapidly growing 5-star warranty business that is revolutionizing the industry with its commitment to quality and passion. As a leading provider of motor warranties in the UK, we are dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about shaking up standards and leading the market by example.

The Role

As a Part Time Customer Care Advisor-30 Hrs P/W at arenaflex, you will play a vital role in assisting customers calling from Jamaica with potential warranty claims. Your main tasks will include:

• Dealing with incoming calls and providing exceptional customer service
• Taking details accurately and communicating effectively with customers to ensure clarity and understanding
• Processing incoming and outgoing emails
• Some computer-based administration
• Maintaining a high level of product knowledge

Key Responsibilities

* Provide exceptional customer service over the phone, responding to customer inquiries and resolving issues in a timely and professional manner

• Take accurate details from customers and communicate effectively to ensure clarity and understanding
• Process incoming and outgoing emails, responding to customer queries and requests
• Perform some computer-based administration tasks, such as data entry and record-keeping
• Maintain a high level of product knowledge to provide accurate information to customers

Skills and Qualifications

* Experienced in customer service, with a strong track record of delivering exceptional customer experiences

• Excellent telephone manner, with the ability to engage with customers and ensure a positive experience
• Basic knowledge of Motor Vehicle parts is preferred
• Experience of working with the Microsoft Office suite (Outlook, MS Word, MS Excel)
• Familiarity with or knowledge of Patois (Jamaican Dialect) could be beneficial
• Effective verbal and written communication skills to interact with customers
• Attention to detail and ability to work under own supervision
• Ability to take direction and work as part of a team
• Good sense of humour and ability to work in a fast-paced environment

Working Hours

* Winter working hours: Monday to Friday, 4:30pm-10:30pm

• Summer working hours: Monday to Friday, 5:30pm-11:30pm

Benefits

* Competitive salary

• 25 days holiday plus Jamaican Public Holidays
• Company events
• Company pension
• Sick pay
• Work from home
• Opportunity to work with a rapidly growing 5-star warranty business

Location

* Remote working arrangement, with the ability to work from home

• Reporting to our Customer Care Director, based in our Leeds office

How to Apply

If you believe you have what it takes to join our dynamic team as a Part Time Customer Care Advisor-30 Hrs P/W at arenaflex, submit your application without delay. We are keen to hear from talented candidates like you.

Apply Now

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About arenaflex

arenaflex is a rapidly growing 5-star warranty business that is revolutionizing the industry with its commitment to quality and passion. As a leading provider of motor warranties in the UK, we are dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. Our team is passionate about shaking up standards and leading the market by example.

Our Culture

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. We believe in recognizing and rewarding our team members for their hard work and dedication, and we offer a range of benefits and perks to support their well-being and career growth.

Our Values

* Quality: We are committed to delivering exceptional quality in everything we do.

• Passion: We are passionate about shaking up standards and leading the market by example.
• Customer Focus: We are dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients.
• Teamwork: We believe in working together as a team to achieve our goals and objectives.
• Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to do things.

Join Our Team

If you share our values and are passionate about delivering exceptional customer experiences, we would love to hear from you. Submit your application today and join our dynamic team as a Part Time Customer Care Advisor-30 Hrs P/W at arenaflex! Apply for this job