Immediate Hiring: Licensed Customer Service Representative – Personal Lines Insurance

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong background in insurance and a desire to work for a purpose-driven organization? Look no further! arenaflex is seeking a Licensed Customer Service Representative to join our team in a remote work environment. As a key member of our Customer Response Center, you will play a critical role in providing timely, accurate, and responsive information and service to policyholders and agents for our Personal Lines products.

About arenaflex

arenaflex is a leading provider of insurance and financial services, committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace where all employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn, and engage.

Job Summary

As a Licensed Customer Service Representative, you will be responsible for providing exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies. You will build rapport with each customer, listen to their requests and inquiries, and work to retain policyholders who inquire about canceling auto policies. You will also use de-escalation tactics and when necessary, escalate to the appropriate team.

Responsibilities

- Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. - Builds rapport with each customer. - Listens to customers' requests and inquiries. - Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues. - Uses de-escalation tactics and when necessary, escalates to appropriate team. - Processes policyholder transactions accurately and within Customer Response Center established time standards. - Interprets policy contracts to insured based on expert knowledge of personal lines auto products. - Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements. - Understands aspects of billing systems as it pertains to policy coverage. - Identifies and communicates transactions and impact to policy premium. - Evaluates and makes decisions regarding exceptions to payment plan and fees. - Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results. - Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service. - Develops and maintains product, procedural, and technical systems knowledge. - Completes licensing and continuing education requirements. - Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and has required internet connectivity. - Performs additional duties as assigned.

Qualifications

- Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license. - Associates degree and 1+ year Insurance experience preferred. - 3-5 years related Customer Service experience is required. - Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential. - Excellent communication and interpersonal skills are required. - Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Culture

As a remote employee, you will have the flexibility to work from home and enjoy a quiet, secure, distraction-free space to work. arenaflex provides all the necessary equipment, including a reliable, wired internet connection with an upload speed of at least 5Mbps and a download speed of at least 25Mbps. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where all employees feel a sense of community, belonging, and can do their best work.

Compensation and Benefits

arenaflex offers a competitive salary range, starting at a competitive rate, with opportunities for growth and development within the company. Our compensation package includes a comprehensive benefits program, including health, dental, and vision insurance, as well as a 401(k) plan with company match. We also offer paid time off, holidays, and a generous parental leave policy.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs, including on-the-job training, online courses, and mentorship opportunities. Our company culture values continuous learning and professional growth, and we strive to create a workplace where all employees can succeed, both professionally and personally.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we will be in touch soon to discuss your qualifications and next steps. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where all employees feel valued, respected, and empowered to succeed. We do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job