Immediate Hiring: Healthcare Customer Service Expert - Remote at arenaflex

Join our dynamic team at arenaflex as a Healthcare Customer Service Expert - Remote Phone Intake! Are you passionate about delivering exceptional customer service in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further! arenaflex is seeking a highly skilled and empathetic Healthcare Customer Service Expert to join our remote team. As a key member of our customer service team, you will be the first point of contact for patients needing home healthcare services, providing top-notch support and guidance to those who need it most.

About arenaflex

arenaflex is a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington that has been providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders for nearly 40 years. Our mission is to provide a safe, supportive, and non-judgmental environment where individuals can heal and grow. We are committed to delivering exceptional care and service to our patients, and we're looking for like-minded individuals to join our team.

The Role

As a Healthcare Customer Service Expert, you will work in a remote high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our arenaflex portal
• Providing exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborating with our team to ensure seamless communication and support for patients and providers

Responsibilities

* Provide exceptional customer service and support to patients, addressing their concerns and resolving issues in a timely and professional manner

• Collect clinical and demographic information from patients and enter it into our arenaflex portal
• Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with our team to ensure seamless communication and support for patients and providers
• Demonstrate empathy and patience when dealing with difficult callers or complex requests
• Comply with all company policies, including HIPAA/PHI
• Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives

Qualifications

* High School Diploma or GED

• Minimum 2 years Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook and Microsoft Teams to communicate and attend/schedule meetings

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• Required to hardwire with an ethernet cable while working

What We Offer

* Starting Pay for external hires is $21.50 / hour + Monthly Incentive Bonus Opportunity

• Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

About Our Culture

arenaflex is a faith-based private agency providing unique whole-person care through Partial Hospitalization (PHP) Day Treatment Programs for Mental Health and Substance Use including:

• Trauma and PTSD
• Depression
• Anxiety
• Eating Disorders
• Substance Use and Co-Occurring Disorders

Why Join arenaflex?

* Be part of a dynamic team that is passionate about delivering exceptional customer service and support to patients

• Enjoy a competitive salary and benefits package, including a monthly incentive bonus opportunity
• Take advantage of advancement opportunities, professional skills training, and tuition reimbursement
• Be part of a culture that values teamwork, empathy, and compassion
• Make a difference in the lives of patients and families who are seeking help and support

Are You the One We're Looking For?

If you believe you have what it takes to join our team as a Healthcare Customer Service Expert, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job