Immediate Hiring: Customer Support Executive at arenaflex
Join the arenaflex Team and Unlock a World of Opportunities
Are you a customer support superstar looking for a new challenge? Do you have a passion for delivering exceptional experiences and building strong relationships with clients? Look no further! arenaflex is seeking a highly motivated and organized Customer Support Executive to join our dynamic team. As a key member of our customer support team, you will play a vital role in ensuring that our clients and brands have a seamless experience when utilizing our services.
A Little Bit About arenaflex
arenaflex is a leading technology company that produces award-winning solutions for the biggest retailers on the planet. We're proud to be featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain. Our mission is to innovate and offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at arenaflex
At arenaflex, we're committed to growing an inclusive, diverse, and respectful group of people we're proud of. We believe in accountability and are transparent about our ED&I efforts. Our ever-evolving culture is defined by our people, and we value your uniqueness. We don't think you should have to tick every box to apply – all applications are welcome, even if you don't think you fit the criteria.
Requirements
As a Customer Support Executive at arenaflex, you will be responsible for:
- Ownership of internal support tasks, including media scheduling and offer management
- Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands
- Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers
- Ensuring that tasks are completed and adhering to agreed SLAs
- Maintaining relationships with clients and communicating around booked media campaigns
- Cross-collaborating with internal teams, such as Design, Customer Success, and Advertising teams
A Little Bit About You...
We're looking for someone with:
- Experience working with B2B or B2C clients
- Great time management and high organization skills
- Experience working cross-collaboratively with internal teams
- Experience working in a fast-paced environment
- Desirable experience with Asana and Salesforce
Benefits
Life at arenaflex is amazing! Here are just a few things that make us an incredible place to work:
- Competitive salary: We offer a salary that reflects your worth and experience
- Unlimited holiday: We believe in a healthy work-life balance, so we don't cap the number of paid time off days you take
- Remote first working environment: You're not obligated to come into the office – choose the environment that works best for you
- Flexi-time: Enjoy flexible working hours, including Flexi Friday, which gives you the opportunity to finish at 1:30 pm
- Focus on welfare: We prioritize your well-being with gym memberships, wellness challenges, mental health first aiders, and health cash plans
- Incredible partnership discounts: Enjoy discounts with top brands like Google, Apple, Ted Baker, GymShark, Domino's, and Uber
- Commitment to personal development and career growth: We invest in your learning and career growth with budgets, coaching workshops, and progression plans
- £200 work from home set up allowance: Get a boost to create your perfect home office
Want to know more?
Check out our career site for everything you need to know about starting a career with arenaflex: [insert link]
Apply Now!
Don't miss out on this incredible opportunity to join the arenaflex team! Apply now and take the first step towards a rewarding career in customer support. Apply To This Job
Note:
Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information we collect, where we process it, our purposes for processing, and the rights you can exercise over arenaflex's use of your personal information. Apply for this job