Experienced Customer Practice Manager, Healthcare and Life Sciences – Accelerating Business Outcomes at arenaflex
Are you a seasoned professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Practice Manager, Healthcare and Life Sciences to join our team and help accelerate business outcomes for our customers.
About arenaflex
arenaflex is a leading provider of cloud-based solutions and services, empowering businesses to innovate and thrive in a rapidly changing world. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a diverse and inclusive team culture, we foster a collaborative environment where talented individuals can grow, learn, and succeed.
The Role
As a Customer Practice Manager, Healthcare and Life Sciences, you will play a critical role in leading customer programs that drive business outcomes and accelerate growth. You will be a trusted advisor to our customers, providing strategic guidance and support to help them achieve their goals. Your expertise will be invaluable in developing and executing long-term strategic customer transformation roadmaps, driving business development, and ensuring delivery excellence.
Key Responsibilities
- Execute long-term strategic customer transformation roadmaps, with a high bias for action to deliver results in ProServe and Platform bookings in the near term. - Lead business outcomes, articulating accelerated customer outcomes through cloud technologies. - Develop a unified account plan and pursuit plan that aligns with the AWS account team (platform sales). - Establish executive relationships across Technology & Business groups, executive sponsorship of programs. - Establish an internal network at arenaflex, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal. - Deliver on annual bookings targets with deal structure aligned with key customer goals and arenaflex – Professional Services business objectives. - Support scale through shared learnings and mechanisms across the Professional Services sales team.
About the Team
Our team is diverse, inclusive, and passionate about delivering exceptional customer experiences. We value diverse experiences and encourage candidates from all backgrounds to apply. If your career has taken an unconventional path, don't let that stop you from applying. We believe that everyone has a unique perspective to share, and we want to hear from you.
Why arenaflex?
arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, empowering businesses to innovate and thrive. Our robust suite of products and services has earned us a reputation as a trusted partner in the industry. With a culture of inclusion and a commitment to employee growth, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation.
Inclusive Team Culture
At arenaflex, we believe that diversity and inclusion are essential to our success. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We celebrate our uniqueness through ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
Mentorship & Career Growth
We're committed to helping our employees develop into better-rounded professionals. Our mentorship programs, knowledge-sharing initiatives, and career-advancing resources provide endless opportunities for growth and development.
Work/Life Balance
We value work-life harmony and strive for flexibility as part of our working culture. Achieving success at work should never come at the expense of sacrifices at home. We believe that when we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- Bachelor's degree, or 7+ years of professional or military experience - Experience with selling consulting/professional services with recurring revenue from accounts/territory. - Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape. - Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion - Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
Preferred Qualifications
- Experience with design of modern, scalable delivery models for technology consulting services. - International consulting or professional services sales and delivery experience with global F500 enterprise customers and partners. - Understanding of cloud computing and data transition challenges. - A partner network for joint pursuit and delivery.
Compensation & Benefits
arenaflex offers a competitive salary, equity, sign-on payments, and other forms of compensation as part of a total compensation package. Our compensation reflects the cost of labor across several US geographic markets. We also offer a full range of medical, financial, and other benefits to support your well-being and success.
How to Apply
If you're a motivated and experienced professional with a passion for driving business growth and delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and help accelerate business outcomes for our customers. Apply To This Job Apply for this job