Immediate Hiring: Customer Care Specialist, FinOps at arenaflex
Unlock a Rewarding Career in Customer Care with arenaflex
Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a leading innovator in the FinOps space. We're seeking a highly motivated Customer Care Specialist to join our team, and we're excited to offer an immediate start date for the right candidate.
About arenaflex
arenaflex is a forward-thinking organization that's revolutionizing the way teams and organizations work together. Founded on the idea that everyone deserves a better way to deliver their best work, we've built a leading cloud-based platform for work execution. Our mission is to empower organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
The Role
As a Customer Care Specialist, you'll be the first point of contact for our customers, providing timely and effective support for their finance-related queries. You'll work closely with our FinCare team to resolve inquiries, answer payment and invoice questions, and assist customers with desired changes to their account. Your excellent communication skills, attention to detail, and problem-solving abilities will make you a valuable asset to our team.
Key Responsibilities
* Research, respond to, and resolve customer inquiries within 48 hours of receipt, prioritizing based on customer impact
- Answer customer payment and invoice questions
- Assist customers with desired changes to their account
- Assist arenaflex employees with questions and problems
- Provide a great customer experience
- Resolve difficult or complicated challenges diplomatically to best assist the customer and arenaflex
- Maintain high-quality work, including timeliness, completeness, and accuracy
- Perform other tasks as assigned
Requirements
* High School Diploma or equivalent required
- Experience with Service Ticket/Case systems
- Experience with ERP systems
- Experience with Data Entry
- 1+ years of customer service experience
- Excellent verbal and telephone skills
- Type 50+ words per minute with high accuracy
- Regular and predictable attendance is a function of the job
Perks and Benefits
* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development, including access to LinkedIn Learning online courses
- Company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account
- Teleworking options from any registered location in the U.S. (role-specific)
Why Join arenaflex?
* arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees.
- We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia.
- If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
- At arenaflex, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers.
- We're looking for people who are driven, authentic, supportive, effective, and honest.
- You're encouraged to apply even if your experience doesn't precisely match our job description - if your career path has been nontraditional, that will set you apart.
- At arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative - join us!
Ready to Apply?
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to arenaflex. Apply To This Job Apply for this job