Immediate Hiring: Customer Experience Professional - Platinum

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join arenaflex as a Customer Experience Professional - Platinum, where you'll play a vital role in shaping the future of customer care.

About arenaflex

arenaflex is a global leader in the financial services industry, dedicated to providing innovative solutions that empower individuals and businesses to achieve their goals. Our commitment to excellence is reflected in our customer-centric approach, where we strive to deliver unparalleled experiences that exceed expectations. As a Customer Experience Professional - Platinum, you'll be part of a dynamic team that shares your passion for delivering world-class service.

Join arenaflex and Unlock Your Potential

At arenaflex, we believe that our colleagues are the driving force behind our success. That's why we offer a comprehensive benefits package, career development opportunities, and a supportive work environment that fosters growth and well-being. Our commitment to diversity, equity, and inclusion ensures that every colleague feels valued, respected, and empowered to contribute their best.

Role & Responsibilities

As a Customer Experience Professional - Platinum, you'll be the face of arenaflex, responsible for delivering exceptional service to our customers. Your key responsibilities will include:

• Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment
• Consulting with customers to understand their needs and tailor unique solutions that meet their expectations
• Adding value for customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty
• Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship
• Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers
• Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
• Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics

Minimum Qualifications

* Strong written and communication skills to converse effectively and naturally with customers to deepen client relationships and drive satisfaction

• Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
• Ability to showcase humility and show care and appreciation through emotional acknowledgement of customer queries/situations on each call
• Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Driven to please by providing the ultimate experience for customers on every interaction
• Timeliness and reliability

Preferred Skills

* Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills

• Customer service and consultative sales environment experience preferred
• Passion for consultative sales, recommending products or solutions tailored to each customer
• Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Additional Requirements

* Flexibility to work anytime between 6:00am - 2:00am, including weekends

• Hybrid Environment in Sunrise, Florida - on-site expectation 3 days/week
• Workplace Flexibility: Full-time. Shift flexibility requirements

Compensation and Benefits

* Competitive salary range: $20.00 to $22.25 hourly + bonus + benefits

• Comprehensive benefits package, including:

+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

Why Join arenaflex?

* Be part of a global and diverse community of colleagues with an unwavering commitment to customer satisfaction

• Enjoy a comprehensive benefits package that supports your physical, financial, and mental well-being
• Develop your skills and expertise through industry-leading training and ongoing coaching
• Work in a dynamic and fast-paced environment where no two interactions are ever the same
• Be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success

Ready to Join arenaflex?

If you're a customer-centric individual with a passion for delivering exceptional service, we invite you to join our team as a Customer Experience Professional - Platinum. Click the link below to apply now and take the first step towards unlocking your potential. Apply To This Job

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Know Your Rights

US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment Eligibility

Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions. Apply for this job