Immediate Hiring: Customer Care Intake Representative I at arenaflex

Unlock a Rewarding Career in Customer Service with arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Care Intake Representative I. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and support, from initial contact to order fulfillment.

About arenaflex

arenaflex is a leading provider of Complex Rehabilitation Technology, dedicated to improving the lives of people with disabilities by enabling them to actively participate in everyday life. With a diverse workforce and a commitment to inclusivity, we foster an environment of open dialogue, active listening, and ongoing growth. As a Customer Care Intake Representative I, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Job Purpose

The Customer Care Intake Representative I is responsible for providing outstanding and professional customer service, ensuring that all medical supply orders are processed accurately and quickly, and meeting customers' needs in a timely and efficient manner.

Key Responsibilities

* Answer incoming calls, handle incoming faxes, and triage inquiries to ensure that the appropriate person receives the call.

• Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have.
• Process new orders intake, including full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites).
• Request, collect, and review order documents, including Certificate of Medical Necessity (CMN), Letter of Medical Necessity (LMN), and chart notes.
• Facilitate communication between the customer, third-party payers, distributors, doctors, nurses, case managers, and others to complete the customer's initial order.
• Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files.
• Collect and process payments for out-of-pocket amounts prior to product shipment.
• Utilize arenaflex Leadership Principles to perform the job with integrity, compliance, and values consistent with arenaflex's mission.
• Adhere to employee or customer confidentiality and comply with arenaflex's policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations, providing solutions for customer concerns and continually focusing on customer service as our top priority.

Required Qualifications, Skills, and Experience

* High School diploma/GED required.

• Minimum one (1) year of experience in insurance eligibility verification.
• Minimum one (1) year of experience in calculating deductibles and coinsurance for primary and secondary policies.
• Background in Medicaid, Medicare, and Private Insurance.

Preferred Competencies and Qualifications

* Associates degree in a relevant field.

• Ability to work in a fast-paced environment and juggle multiple priorities.
• Ability to think quickly, assess a situation, and make a sound decision.
• Solid written and verbal communication, listening, organization, and priority setting skills.

Physical Work Requirements

* Frequent use of hands, wrists, fingers associated with using computer equipment.

• Prolonged periods of time working at a desk and/or on a computer.
• Occasionally move and reach with arms and hands.
• Ability to lift/move up to 10 pounds.

Why Join arenaflex?

* Competitive compensation packages, including medical, dental, and vision insurance, short-term and long-term disability, a 401k, and life insurance.

• Equal opportunity employer committed to diversity, equity, and inclusion.
• A dynamic work environment that values collaboration, innovation, and customer satisfaction.
• Opportunities for career growth and professional development.
• A chance to make a meaningful impact in people's lives and contribute to a mission-driven organization.

How to Apply

If you believe you have what it takes to join our team and deliver exceptional customer experiences, submit your application without delay. We are eager to hear from talented candidates like you. Apply To This Job

Join the arenaflex Team Today!

Don't miss this opportunity to join a leading organization in the Complex Rehabilitation Technology industry. Apply now and take the first step towards a rewarding career in customer service with arenaflex. Apply for this job