Experienced Pharmacy Technician – Clinical Customer Care (Remote) at arenaflex

As a leading innovator in the healthcare industry, arenaflex is revolutionizing the way people manage their medications and achieve better overall wellness. We're seeking an experienced and compassionate Pharmacy Technician to join our Clinical Customer Care team, working remotely from the comfort of your own home. If you're passionate about delivering exceptional customer service and have a strong foundation in pharmacy practices, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's committed to empowering our customers to take control of their health. Our pharmacy features a casual dress code in a non-retail facing environment, allowing you to focus on what matters most – providing top-notch care to our customers. As a Pharmacy Technician at arenaflex, you'll be part of a collaborative and supportive team that's dedicated to making a positive impact in the lives of our customers.

Key Responsibilities

As a Pharmacy Technician – Clinical Customer Care, you'll play a vital role in ensuring our customers receive the best possible care. Your key responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all arenaflex policies and procedures, as well as our products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Working a flexible schedule – shifts may start and end outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits

As a Pharmacy Technician at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for advancement and career growth within the organization
• Collaborative and supportive team environment
• Flexible scheduling and work-life balance
• Competitive compensation and benefits package

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:

• Customer-centric approach
• Collaboration and teamwork
• Innovation and continuous improvement
• Respect and inclusivity
• Flexibility and work-life balance

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible scheduling and work-life balance
• Opportunities for professional development and career growth

How to Apply

If you're a motivated and compassionate Pharmacy Technician looking for a new challenge, we want to hear from you. Apply now to join our Clinical Customer Care team at arenaflex and take the first step towards a rewarding and fulfilling career. Apply to this Job Apply for this job