Experienced Customer Service Representative – Remote Opportunity with arenaflex
At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. As a leading provider of mortgage and real estate services, we're committed to empowering our customers with personalized solutions that span the mortgage continuum. Our inclusive, people-first culture has earned us numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We're proud to be a great place to work for all, and we're excited to welcome talented individuals like you to our team.
About arenaflex
arenaflex is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. Our mission is to provide superior technology, products, and services that enhance security, compliance, customer satisfaction, and profitability. Through continuous innovation and acquisition, we're constantly evolving our offerings to meet the changing needs of our customers. Our commitment to excellence has earned us a reputation as a trusted partner in the mortgage and real estate industries.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, resolving their queries and issues in a timely and professional manner. If you're a customer-focused individual with a passion for delivering outstanding service, we want to hear from you.
Key Responsibilities
* Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
- Verifies contacts and account information.
- Examines customer problems and implements appropriate corrective action to respond to customer requests.
- Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
- Maintains and creates logs, reports, records, and files.
- Investigates, coordinates, and tracks a wide range of customer issues and problems.
- Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
- May interface with offshore call center to answer questions on process or specialized situations
- May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
- May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
- Other duties as assigned
What You'll Bring
* High School diploma or equivalent required
- Generally, has 2+ years of generally related customer service experience
- Strong verbal and written skills
- Customer Service skill including adaptability, attention to detail, patience, and problem solving.
- Proficient MS Office skills
- Must be able to navigate a computerized data entry system or other relevant applications.
Knowledge, Skills, and Abilities (KSAs)
* General knowledge of assigned area's products and customer service activities.
- Strong problem-solving skills and ability to think critically.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong attention to detail and organizational skills.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
- Medical, dental, vision, and 401k plans
- Paid time off and paid sick leave
- Employee stock purchase plan
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment that celebrates diversity, equity, and inclusion
Salary Range
$15.60 - $20.90 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [arenaflex Careers Page](arenaflex.com/careers). We can't wait to welcome you to our team! Apply for this job