Experienced Full Stack Lead Retail Customer Service Associate – Hybrid Remote Office and Home

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a skilled and versatile Lead Retail Customer Service Associate, you'll play a pivotal role in driving our success by providing top-notch service to our customers, while also leading and mentoring our team members. This hybrid role offers the perfect blend of flexibility and challenge, allowing you to balance your time between our remote office and home.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to fostering a culture of continuous improvement, where our team members are empowered to suggest areas for improvement and implement solutions that drive growth and profitability.

Job Summary

As a Lead Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, leading and mentoring our team members, and driving business growth through consultative selling and upselling. You'll work closely with our customers to understand their needs, provide personalized solutions, and ensure that they receive the highest level of service. Your expertise will be essential in managing production flow, ensuring quality, and maintaining a positive and productive work environment.

Key Responsibilities

* Deliver exceptional customer experiences through friendly, polite, and expert service

• Manage production flow to ensure all production orders are completed on time and to the highest quality standards
• Take customer orders, provide pricing information, and perform consultative selling to customers
• Recommend FedEx Office products and services to customers and track and log all production jobs
• Take lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders
• Set up complex orders and perform multiple tasks at the same time
• Ensure quality during and after the production process
• Communicate effectively with team members, customers, and vendors
• Provide leadership and guidance to team members on an assigned shift
• Assist in the training of store team members
• Collate, sort, and organize customer orders
• Operate the Point of Sale terminal (POS), handle financial transactions, and make change
• Complete required financial paperwork and assist with financial reporting
• Follow instructions from supervisors and assist other team members in performing store functions
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, and security policies and procedures
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services and offering information about company products and services
• Offer assistance to customers by suggesting appropriate shipping methods and maintaining inventory of shipping supplies
• Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 2+ years of specialized experience in customer service, sales, or a related field
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability to bend/twist at the waist and knees on a consistent basis
• Ability to communicate effectively with customers, vendors, and other team members on a consistent basis
• Ability to perform work activities requiring cooperation and instruction on a consistent basis
• Ability to function in a fast-paced environment, under substantial pressure on a consistent basis
• Ability to maintain attention and concentration for extended periods of time on a consistent basis
• Ability to work with minimal supervision on a consistent basis
• Ability to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Experience in a retail or customer service environment

• Knowledge of FedEx Office products and services
• Experience with consultative selling and upselling
• Ability to work in a team environment and provide leadership and guidance to team members
• Ability to adapt to changing priorities and deadlines
• Experience with Point of Sale (POS) systems and financial software

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong leadership and mentoring skills
• Ability to adapt to changing priorities and deadlines
• Experience with consultative selling and upselling
• Knowledge of FedEx Office products and services
• Ability to work in a team environment and provide guidance to team members

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Competitive salary and benefits package
• Recognition and rewards for outstanding performance
• Opportunities for professional development and continuing education

Work Environment and Company Culture

* arenaflex is committed to fostering a culture of continuous improvement and innovation

• Our team members are empowered to suggest areas for improvement and implement solutions that drive growth and profitability
• We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all
• arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing

Compensation, Perks, and Benefits

* Competitive salary: $19.75 - $24.95/Hr

• Comprehensive benefits package, including health, vision, and dental insurance
• Retirement plan and tuition reimbursement
• Paid time off and holidays
• Opportunities for professional development and continuing education
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. Apply for this job