Experienced Mortgage Customer Service Representative II – Remote Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and making a meaningful impact in the mortgage industry. As a Customer Service Representative II, you'll play a vital role in engaging with lenders, banking/mortgage institutions, and consumers to provide expert guidance on HUD FHA and reverse mortgages. If you're a motivated and customer-focused professional with a strong background in mortgage origination and customer service, we invite you to join our team.

About arenaflex

arenaflex is a leading provider of innovative solutions in the mortgage industry. With a strong presence in Sterling, Va., we've established ourselves as a trusted partner, known for our expertise in systems engineering, IT services, strategic communications, and program support. Our commitment to integrity, respect, and customer satisfaction has earned us a reputation as a robust and agile small business with a proven track record of success.

Job Summary

As a Customer Service Representative II, you'll be responsible for providing exceptional customer service, answering questions, and providing important information about HUD FHA and reverse mortgages to lenders, banking/mortgage institutions, and consumers. This is a full-time opportunity with a competitive salary and a comprehensive benefits package, including paid time off, paid holidays, 401k with company match, health/dental/life insurance, short and long-term disability, and flexible spending accounts.

Key Responsibilities

* Provide expert guidance on HUD FHA and reverse mortgages to lenders, banking/mortgage institutions, and consumers

• Engage with customers to answer questions and resolve issues in a timely and professional manner
• Collaborate with internal teams to ensure seamless communication and resolution of customer inquiries
• Analyze and solve problems effectively, using strong critical thinking and problem-solving skills
• Manage time effectively, prioritizing tasks and meeting deadlines
• Type 35 words per minute with high accuracy
• Work an 8-hour shift, Monday through Friday, between 8am to 8pm Eastern Time, based on business needs

Essential Qualifications

* Minimum of two years of FHA loan origination experience (loan processor, underwriter, loan officer) plus an additional year of customer service or contact center experience, OR at least three years of loan origination experience working with conventional loans and/or other government-backed loans (FHA, USDA, VA)

• Two to four years of college or equivalent work experience
• Strong interpersonal and customer service skills
• Basic PC skills (including MS Office) and the ability to effectively navigate a computer Customer Relationship Management application, related websites, and support tools
• Effective written and verbal communication
• Ability to analyze and solve problems
• Ability to manage time effectively

Desired Qualifications

* Mortgage origination experience

Skills and Competencies

* Strong customer service skills, with the ability to resolve issues in a timely and professional manner

• Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines
• Strong typing skills, with the ability to type 35 words per minute with high accuracy

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative II, you'll have access to a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment, where diversity and respect are valued and celebrated. As a Customer Service Representative II, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a meaningful impact in the mortgage industry. Our company culture is built on a foundation of integrity, respect, and customer satisfaction, and we're committed to creating a workplace that's inclusive, supportive, and rewarding.

Compensation, Perks, and Benefits

As a Customer Service Representative II, you'll enjoy a competitive salary and a comprehensive benefits package, including:

• Paid time off and paid holidays
• 401k with company match
• Health/dental/life insurance
• Short and long-term disability
• Flexible spending accounts
• Ongoing training and development opportunities
• Recognition and rewards for outstanding performance and contributions

How to Apply

If you're a motivated and customer-focused professional with a strong background in mortgage origination and customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an Affirmative Action Employer (EOE/AA/M/F/VETERAN/DISABILITY). Apply for this job