Experienced Customer Service Representative – Insurance and Benefits Marketing

Join arenaflex, a leading insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country, as we continue to improve the lives of our client members and internal members alike. At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch service to our policyholders, group members, and other customers. If you're a customer-focused individual with a passion for delivering excellent service, we want to hear from you!

About arenaflex

arenaflex is an established but growing insurance and benefits marketing partner to some of the largest and most iconic associations and organizations in the country. For 66 years, we've been dedicated to improving the lives of our client members and internal members. Our commitment to excellence has earned us a reputation as a trusted partner in the industry.

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports the well-being of our employees. Our benefits include:

• Health benefits, including medical, dental, and vision coverage
• 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
• A prefunded optional Flexible Spending Account (FSA)
• 100% covered Life Insurance
• Accidental Death and Dismemberment Insurance
• Short Term/Long Term Disability
• A $250 Wellness Benefit
• 10 days of vacation your first year, with additional days earned each year
• 13 paid and closed holidays each year

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, including general service inquiries, resolving customer concerns, and educating customers on the value of existing insurance and non-insurance products. This role is critical to our customer satisfaction and retention strategy, and we're looking for a talented individual to join our team.

Key Responsibilities

* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner

• Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
• Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
• Maintain current knowledge of policies, procedures, and product changes, including active offers to members
• Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
• Perform other miscellaneous functions and special projects as assigned
• Soft sales to promote existing products and services

Requirements

* High school diploma or equivalent

• Two years of customer service experience, preferably in a high-volume customer call center
• Those with claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
• Knowledge of customer service principles and practices
• Good customer service skills
• Good verbal, written, and interpersonal skills
• Ability to work independently or as a team member
• Attention to detail
• Ability to work in a fast-paced and changing environment
• Ability to maintain composure in stressful situations and to manage or diffuse concerned customers
• Basic proficiency in MS Office

Work Environment and Schedule

* Regular call center schedule

• First 60 days will be in-office for training
• Once training is complete, will work fully remote
• Monday - Friday, hours arranged with supervisor

Salary and Benefits

* $18.00 hourly

• Comprehensive benefits package, including health benefits, 401K, FSA, and more
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex! Apply To This Job Apply for this job