Experienced Customer Service Representative – Thriving in a Culture of Innovation and Teamwork at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a culture of innovation and teamwork? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our dynamic team. As a key member of our customer-facing team, you will play a vital role in driving customer satisfaction and loyalty.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our team is passionate about delivering exceptional experiences, and we're committed to fostering a culture of innovation, teamwork, and growth. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's shaping the future of customer service.

Job Summary

We're seeking an experienced Customer Service Representative to join our team, providing exceptional customer service and support to our clients. As an Assistant Account Manager, you will work closely with our Account Managers and Senior Account Managers to serve and interact with customers, prepare orders for production, and perform other clerical support tasks. This is a fantastic opportunity to grow your career and develop your skills in a fast-paced and dynamic environment.

Key Responsibilities

* Enter orders with complete job specifications into the core business system

• Process and prepare shipping and mailing instructions
• Process and route all proofs and materials supplied by customers
• Assist with processing change orders
• Gather information for Account Manager or Senior Account Manager
• Assist in creating and maintaining customer standing instructions and profiles
• Assist with entering specifications for Estimating
• Assist with incoming phone calls and e-mails
• Answer or resolve customers' questions or concerns rather than simply taking a message for the Account Manager
• Assist in processing customer complaints
• Maintain an accurate and timely filing system of sample books/issues and master job files
• Take initiative to assist other teams when needed or low on work
• Provide desk coverage for the Account Manager and manage their duties when they are out of office
• Perform other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers

Essential Qualifications

* Minimum high school diploma or GED along with some customer service experience

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Must possess a capacity and willingness to learn a variety of computer software applications, including but not limited to, order entry and job ticket systems
• Proficient with Microsoft Office Suite or related software

Desired Skills and Abilities

* Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience is preferred

• Familiarity with Technique Operating System
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Must be able to access and navigate each department at the organization's facilities
• Travel Requirements: Minimal travel for seminars, company meetings, etc. May require occasional overnight stay

Why Join arenaflex?

* Competitive salary range of $16-$20/hour

• Opportunity to grow your career in a dynamic and innovative environment
• Collaborative and supportive team culture
• Professional development and training opportunities
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to cutting-edge technology and tools
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex! Apply To This Job

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at (616) 818-4396. Apply for this job