Experienced Full Stack Customer Service Representative – Clinical Support

At arenaflex, we're on a mission to empower individuals to live healthier and longer. As a passionate and dedicated Customer Service Representative, you'll play a vital role in supporting our company's mission by providing exceptional customer service nationwide for our specialty network programs. If you're looking for a challenging and rewarding role that offers flexibility and growth opportunities, we encourage you to apply.

About arenaflex

arenaflex is a leading healthcare company that provides innovative solutions to empower individuals to live healthier and longer. Our team is passionate about delivering exceptional customer service and making a positive impact on people's lives. We're committed to fostering a culture of inclusivity, diversity, and respect, and we're proud to be an Equal Opportunity/Affirmative Action Employer.

Job Summary

We're seeking an experienced Customer Service Representative to join our high-volume call center team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding all aspects of their association with arenaflex. This role requires a strong and diverse skillset in relevant areas to drive success.

Responsibilities

* Answer incoming calls in a professional, accurate, timely, and courteous manner

• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

* High school diploma or equivalent required

• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment

Compensation and Benefits

* Competitive salary for your time and effort

• Opportunity to earn additional income through bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Why Join arenaflex?

* Flexible work-from-home environment

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Commitment to diversity, equity, and inclusion
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply. Please submit your application today, and join our team of dedicated professionals who are making a positive impact on people's lives. Apply To This Job

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a culture of inclusivity, diversity, and respect, and we're proud to be an employer of choice for individuals from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job