Experienced Customer Service Advisor – Remote Healthcare Intake Call Center

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service in the healthcare industry. As a leading global IT solutions and services company, we're committed to empowering our customers with innovative solutions that transform their lives. We're now seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor – Remote Healthcare Intake Call Center.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's passionate about making a positive impact in the lives of our customers. With a global presence and a team of over 240,000 dedicated employees, we're committed to delivering exceptional service and solutions that exceed our customers' expectations. Our culture is built on a foundation of innovation, collaboration, and a shared passion for excellence.

Job Summary

As a Customer Service Advisor – Remote Healthcare Intake Call Center, you'll play a critical role in delivering exceptional customer service to our members and health providers. You'll work with a high level of autonomy, using your exceptional problem-solving skills and strong customer service background to resolve complex issues and provide personalized support. This is a full-time remote position, requiring you to be available to work 8 hours per day, Monday through Friday, 7am-7pm CST.

Primary Responsibilities

* Respond to inbound calls from members and health providers, resolving issues and providing personalized support in a timely and professional manner

• Ensure that all cases are set up correctly and documented accurately, meeting production, quality, and regulatory expectations
• Review, research, and determine if cases can be decisioned or require additional clinical review, using available resources such as documents, medical policy, and standard operating procedures
• Demonstrate proficiency and decision-making skills by solving complex problems and making informed decisions
• Make outbound calls to providers and/or members as needed to obtain information regarding a case or coordinate provider availability
• Collaborate with internal stakeholders to resolve issues and provide support
• Perform other duties as assigned by manager and/or director

Essential Qualifications

* High School Diploma or equivalent (required)

• 2+ years of combined or related experience in healthcare administration, with a strong understanding of medical terminology
• 1+ year of call center experience, with a proven track record of meeting production and quality expectations
• Proficiency with Microsoft Office Word, Excel, and Outlook, with the ability to create and maintain documents, spreadsheets, and email communications
• Typing speed of 35+ WPM
• Ability to follow a script for every call
• Dedicated work area established, separated from other living areas, and providing information privacy in compliance with HIPAA regulations
• High-speed internet with 20mbps upload/download speed
• Ability to work one of the varying shifts to support our 24/7 operations

Preferred Qualifications

* Associate's Degree or higher in a healthcare-related field

• Medical Terminology knowledge
• ICD-9/ICD-10 and CPT knowledge

Skills and Competencies

* Exceptional problem-solving skills and ability to think critically

• Strong customer service background and ability to provide personalized support
• Proficiency with Microsoft Office and other software applications
• Ability to work in a fast-paced environment and meet production and quality expectations
• Strong communication and interpersonal skills
• Ability to work collaboratively with internal stakeholders
• Strong attention to detail and ability to maintain accurate records

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Advisor – Remote Healthcare Intake Call Center, you'll have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and coaching to support your growth and development
• Opportunities for career advancement within the organization
• Access to a range of learning resources, including online courses and training programs

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of a dedicated team and the resources you need to succeed. Our company culture is built on a foundation of innovation, collaboration, and a shared passion for excellence. We're committed to creating a work environment that's inclusive, supportive, and empowering, where you can grow and thrive.

Compensation, Perks, and Benefits

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Paid time off and holidays
• Access to a range of employee discounts and perks

Ready to Apply?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply now! We're excited to review your application and learn more about your qualifications and experience. Apply for this job