Experienced Customer Operations Specialist – Remote Aerial Patrol Services

At arenaflex, we're on a mission to revolutionize the way we serve our customers in the aerial patrol services industry. As a Customer Operations Specialist, you'll play a critical role in ensuring that we consistently meet the needs of our valued customers. If you're passionate about delivering exceptional customer service, working in a dynamic environment, and driving success, we want to hear from you!

About arenaflex

arenaflex is a leading provider of aerial patrol services for Oil and Gas companies of all sizes. Founded in 1987, we've built a reputation for excellence in customer service, with most of our customer relationships spanning decades. Our team operates over 50 aircraft, serving our customers with a commitment to safety, reliability, and efficiency. We're proud to be a part of the arenaflex family, and we're excited to welcome you to our team!

Job Summary

As a Customer Operations Specialist, you'll be responsible for ensuring that we're consistently meeting our customers' needs. You'll work closely with our operations team and customers to deliver exceptional service, communicate effectively, and drive results. This is a full-time remote position, offering a competitive salary, comprehensive benefits, and opportunities for career growth and development.

Key Responsibilities

* Assist in the operation of the arenaflex Operations Desk, serving as a critical command and control center and primary liaison between pilots and customers.

• Input, track, and analyze data related to reports received from pilots and customer interactions.
• Communicate directly with customers, leaving a lasting positive impression for arenaflex.
• Generate customer reports indicating services provided and results of inspections.
• Solidify hard data from vague clues, providing actionable insights to drive business decisions.
• Assist with generation of the daily flying schedule and associated mission products using arenaflex proprietary software, Garmin products, and Google Earth.
• Coordinate with maintenance to understand aircraft availability and its impact on flight operations.
• Communicate performance expectations to pilots prior to mission execution.
• Assist with general projects relating to the overall business as a critical member of a small management team.
• Coordinate with the President to onboard new customers and integrate requested work with existing operations.

Requirements

* Customer service orientation with a passion for operations.

• Excellent verbal communication skills, with the ability to communicate effectively with customers, pilots, and internal stakeholders.
• Self-motivated, comfortable working with ambiguity and complexity.
• Proficiency in Microsoft Office suite and Google Earth.
• Full weekend availability, with a 5-day work week.
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.

Benefits

* Competitive salary and comprehensive benefits package.

• Five days of sick pay and 20 paid vacation days per year.
• Casual dress code (jeans and t-shirts welcome).
• Opportunities for career growth and development in a dynamic industry.
• Collaborative and supportive work environment.

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As a Customer Operations Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer service.
• Develop your skills and expertise in a dynamic industry.
• Contribute to the success of a leading provider of aerial patrol services.
• Enjoy a competitive salary and comprehensive benefits package.
• Take advantage of opportunities for career growth and development.

How to Apply

If you're passionate about delivering exceptional customer service and driving success in a dynamic industry, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the arenaflex team!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job