Experienced Bilingual Customer Engagement Representative – Remote Customer Service and Collections

At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our team as Bilingual Customer Engagement Representatives. As a remote customer service and collections professional, you'll play a critical role in delivering exceptional customer experiences and driving business growth. If you're passionate about customer service, have a strong work ethic, and are fluent in Spanish, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the powersports industry. We're a remote-first company with a strong commitment to customer satisfaction, employee growth, and community involvement. Our team is passionate about delivering exceptional experiences and making a positive impact on our customers' lives.

The Role

As a Bilingual Customer Engagement Representative, you'll be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat channels. You'll work closely with our customers to understand their needs, provide solutions, and ensure their satisfaction. Your strong communication skills, both verbal and written, will be essential in building trust and rapport with our customers.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day

• Process phone payments
• Conduct outbound customer interview calls
• Communicate and resolve customer issues via online chat channels
• Resolve common customer concerns regarding their powersports loan
• Meet monthly productivity and quality goals
• Comply with all federal and state-specific laws that regulate collections and servicing activities

Requirements:

* High School Diploma or GED required (some college coursework a plus)

• Two years of customer service experience, ideally in auto finance or an installment loan portfolio
• Collection experience is a plus
• Working knowledge of Word and Excel
• Ability to master the use of web-based systems, such as LoanPro (training provided)
• Strong communication skills, both verbal and written
• Bi-lingual English/Spanish a plus
• Excellent "people" skills and a strong customer service attitude
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays
• Honest with a strong work ethic, unscheduled absences are rare, and always punctual

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Why Join arenaflex?

* Opportunity to work with a leading provider of innovative solutions for the powersports industry

• Collaborative and dynamic work environment
• Flexible schedule and remote work options
• Competitive compensation and benefits package
• Opportunities for growth and professional development
• Recognition and rewards for outstanding performance

What We Offer:

* A comprehensive training program to ensure your success in the role

• Ongoing support and coaching from experienced team members
• Opportunities to participate in professional development programs and workshops
• Recognition and rewards for outstanding performance
• A collaborative and dynamic work environment

How to Apply:

If you're passionate about customer service, have a strong work ethic, and are fluent in Spanish, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

arenaflex is an Equal Opportunity Employer:

arenaflex is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. Apply for this job