Experienced Full Stack Customer Support Representative - German Speaker for arenaflex

As a global leader in the industry, arenaflex is dedicated to fostering a culture of innovation, diversity, and inclusion. We believe that everyone matters and everyone belongs, and we're committed to promoting gender equality and creating a truly diverse and inclusive business. If you're passionate about delivering exceptional customer experiences and passionate about making a difference, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking company that's shaping the future of our industry. With a strong focus on innovation, sustainability, and customer satisfaction, we're always looking for talented individuals who share our vision and values. Our team is passionate about creating a workplace that's inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive.

Job Summary

We're seeking an experienced Customer Support Representative who's fluent in German to join our team at arenaflex. As a key member of our customer support team, you'll be responsible for providing commercial support to our customers, handling inquiries via phone, chat, and email, and resolving problems in a timely and professional manner. If you have a strong customer service attitude, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

As a Customer Support Representative at arenaflex, your primary function will be to provide commercial support to our customers, including:

• Handling inquiries via phone, chat, and email from customers and/or internal parties
• Order management: order entry, price checking, order clearing compliant with arenaflex's policies
• Complaint handling
• Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects
• Handling a variety of pre-sales or post-sales service functions
• Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
• Resolving problems by applying established policies, procedures, and tactics and using pro-active communication across internal network of multiple product lines
• Fostering an environment which promotes arenaflex's goals and philosophy, encourages continuous improvement, and builds customer relationships

Qualifications

To be successful in this role, you'll need:

• A Bachelor's degree (BSC/BA)
• 1-3 years experience in customer support
• English language knowledge minimum B2 level AND fluent German
• Basic MS Office
• SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
• Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem-solving mindset

What We Offer

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Here are just a few of the benefits you can expect:

• Challenging projects in dynamic collaborative teams
• Flexible working solutions (home office) are implemented across different EMEA locations which you can work from home two days per week
• We make your aspirations matter – arenaflex encourages internal promotion, whenever possible, and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through arenaflex University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.

Join Our Team!

If you're passionate about delivering exceptional customer experiences and passionate about making a difference, we want to hear from you! This is a fantastic opportunity to grow your career and join a dynamic and forward-thinking company that's shaping the future of our industry. If you have the skills and passion we're looking for, please submit your application today.

Apply Now!

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