Customer Administrative Specialist, Government (Remote - Midwest)

Join arenaflex's Government Vertical and Revolutionize the Way We Assess Risk

Are you a highly motivated and results-driven individual looking to make a meaningful impact in the government sector? Do you have a passion for sales, customer service, and data analysis? Look no further than arenaflex's Government vertical, where we're dedicated to helping government agencies and law enforcement drive insights from complex data sets. As a Customer Administrative Specialist, you'll play a vital role in supporting our strategic civilian sales team and helping us achieve our mission of improving operation efficiency, increasing program integrity, discovering, and recovering revenue.

About arenaflex's Government Vertical

arenaflex's Government vertical is a leading provider of risk assessment solutions to government agencies and law enforcement. Our cutting-edge technology and data analytics enable our clients to make informed decisions, drive insights, and improve their operations. With a strong focus on customer service and support, we're committed to helping our clients achieve their goals and overcome complex challenges.

About the Team

Our strategic civilian sales team is a dynamic and fast-paced environment where you'll have the opportunity to work with a talented group of professionals who are passionate about sales, customer service, and data analysis. As a Customer Administrative Specialist, you'll be an integral part of our team, working closely with our Sales Director and Team Lead to drive sales growth, develop new business opportunities, and maintain strong relationships with our existing customers.

Key Responsibilities

As a Customer Administrative Specialist, you'll be responsible for:

• Making outbound sales contact (including cold calling) and pursuing sales leads to develop a portfolio of buying customers
• Accepting orders, closing sales, maintaining customer records, and completing required documentation
• Identifying and qualifying prospective customers as well as recording sales prospecting activity in Salesforce
• Representing an assigned product line that may overlap other sales teams' territories, if applicable
• Working with territory/account, product/services, or sales processes with limited complexity
• Informing customers of new product/service introductions and prices
• Maintaining communication with the Sales Director and Team Lead
• Maintaining a proficient understanding of Accurint and the ability to demonstrate platform and discuss pricing plans

Qualifications

To be successful in this role, you'll need:

• Basic functional knowledge and skills in selling and account management as well as the ability to deepen your knowledge of products and solutions
• Ability to develop an understanding of key business drivers and apply this knowledge to your work
• Ability to multitask and respond effectively to changing priorities and/or situations
• Self-motivation and the ability to work independently
• Proficiency in use of Salesforce and other internal operational systems
• Ability to present information in an appropriate style and make technical information clear
• Ability to persuade others/clients in standard situations
• Professional demeanor and strong work ethic

Essential Skills and Competencies

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in Salesforce and other internal operational systems
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to adapt to changing priorities and situations

Preferred Qualifications

* Experience in sales, customer service, or account management

• Knowledge of government regulations and policies
• Experience working with data analytics and reporting tools
• Certification in sales or customer service (e.g. Salesforce Administrator)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Administrative Specialist, you'll have the opportunity to:

• Develop your skills and knowledge in sales, customer service, and data analysis
• Work with a talented team of professionals who are passionate about their work
• Participate in ongoing training and development programs
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a competitive salary and benefits package

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment where you'll have the opportunity to work with a talented team of professionals who are passionate about their work. Our company culture is built on a foundation of collaboration, innovation, and customer service. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements (remote work options)

How to Apply

If you're a motivated and results-driven individual who is passionate about sales, customer service, and data analysis, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' needs.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply for this job