Experienced Digital Customer Service Representative – Insurance Industry

At arenaflex, we're revolutionizing the insurance industry with cutting-edge technology and a passion for delivering exceptional customer experiences. As a pioneer in insurance technology, we've created the largest online insurance marketplace for small businesses in the U.S., empowering business owners to easily compare and purchase the insurance they need. Our proprietary platform is licensed to select industry participants, enabling them to more effectively service their clients. With every major U.S. carrier integrated into our system, we manage over $400M in premium annually and are licensed in all 50 states. We believe that our team members are the backbone of our organization, and we prioritize creating a work environment that's fun, collaborative, and driven by results. Our fast-paced team is dedicated to servicing our clients with a service mentality that extends beyond our company walls. As an eCommerce workplace, we've adopted a virtual-first approach, offering access to office space in our Chicago location as a resource for our team members to work from, rather than a daily requirement. We're seeking an experienced Digital Customer Service Representative to join our team, with the objective of developing the skills, proficiencies, and sustained performance to support our Digital Producers and Account Managers in retaining and servicing our Insureon book of business.

Key Responsibilities:

* Review and approve bound policies for quality assurance

• Process endorsements, certificates of insurance, and send invoices
• Process billing questions for new and renewal policies
• Handle non-pay cancellation notices from Carriers to follow up for payments due
• Post bind process and policy review
• Identify cross-sell opportunities
• Coordinate and monitor account servicing
• Work directly with Carriers & within Carrier sites to process billing and endorsements needed for clients
• Utilize Microsoft Office to manage tasks and communicate with clients
• Develop strong relationships with clients through proactive email communication and phone conversations
• Facilitate the post bind process and all policy review to maintain well-documented Agency Management files
• Support policy cancellation process
• Assist with customer servicing requests from clients by working with internal teams and carrier service centers
• Deliver exceptional customer service to delight our customers in every online and offline interaction
• Develop a full understanding of the processes in our agency management system
• Prioritize and support tasks for all Producers and Account Managers
• Participate in coverage training and utilization of carrier trainings
• Develop strong communication with Underwriters

Essential Qualifications:

* Property and Casualty Licensed

• 1-2 years of relevant insurance experience
• Familiarity with Customer Account Servicing in regulated/financial services experience preferred
• High School Degree Required
• 4 Year Degree Preferred

Preferred Qualifications:

* Experience working in a fast-paced environment with multiple priorities

• Strong organizational, customer service orientation, and disciplined time management skills
• Comfort level with out-bound dialing and phone conversations with clients
• Ability to communicate effectively with others via the phone and email
• Experience with multi-tasking in a fast-paced environment
• Comfort level with working remotely

Skills and Competencies:

* Proficient at working with 3rd Party or Agency management systems, Various Web Applications, Client or arenaflex Agent portals, and other related online applications

• Strong Microsoft Office skills, including Word processing, spreadsheets, and email software
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development in a dynamic and innovative organization

• Access to training and development programs to enhance skills and knowledge
• Collaborative and supportive work environment that encourages open communication and feedback
• Recognition and rewards for outstanding performance and contributions to the organization

Work Environment and Company Culture:

* Virtual-first work environment with access to office space in our Chicago location

• Collaborative and supportive work environment that encourages open communication and feedback
• Flexible work arrangements to accommodate individual needs and preferences
• Opportunities for socialization and team-building activities to foster a sense of community and connection

Compensation and Benefits:

* Expected salary range: $45,000-$50,000, impacted by factors such as the successful candidate's skills, experience, and working location

• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development in a dynamic and innovative organization

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job