Experienced Customer Service & Data Entry Officer – Temporary Contract

At arenaflex, we're on a mission to revolutionize the way we interact with our customers and provide exceptional service. As a Customer Service & Data Entry Officer, you'll play a vital role in helping us achieve this goal. If you're a highly motivated and organized individual with excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative organization that's passionate about delivering top-notch customer experiences. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join us on this journey. With a strong focus on teamwork, collaboration, and continuous learning, we offer a supportive and inclusive work environment that fosters growth and development.

Job Summary

We're seeking an experienced Customer Service & Data Entry Officer to join our team on a temporary contract basis. As a key member of our Customer Service & Admin teams, you'll be responsible for providing exceptional customer service, data entry, and administrative support. If you're a self-driven, organized, and customer-oriented individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

As a Customer Service & Data Entry Officer, you'll be responsible for the following duties:

Customer Service

+ Make outbound calls to follow up with callers where callers have left a message with their name and phone number. + Make accurate data entry of feedback provider's feedback in the feedback database and maintain proper documentation records. + Retrieve status updates on feedback provider's feedback from the feedback database. + Provide administrative support to facilitate the effective operation of the feedback centre. + Perform any other duties assigned by the supervisor.

Data Entry

+ Review data entries, identify erroneous entries, and correct erroneous entries where applicable. + Use Google maps or other tools to identify postal code of a location based on information provided by feedback providers. + Conduct simple analysis on data entries. + Perform any other duties assigned by the supervisor.

Requirements

To be successful in this role, you'll need to possess the following qualifications and skills:

Essential Qualifications

+ Good verbal and written communication skills. + Bilingual in English and Mandarin, Malay, or Tamil to effectively converse with callers. + Proficient in Microsoft Office (e.g. Word, Excel) and use of e-forms. + Able to work with databases. + Self-driven, able to work independently, meticulous, and organized. + Good team player, customer-oriented with good interpersonal skills.

Preferred Qualifications

+ Prior customer service/call centre experience.

Skills and Competencies

To excel in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and database management.
• Ability to analyze data and identify trends.
• Strong customer service skills and a customer-oriented approach.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service & Data Entry Officer, you'll have opportunities to:

• Develop your customer service and data entry skills through comprehensive training and support.
• Work with a dynamic and innovative team that's passionate about delivering exceptional customer experiences.
• Collaborate with cross-functional teams to drive business growth and improvement.
• Participate in ongoing learning and development programs to enhance your skills and knowledge.

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and supportive work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. As a Customer Service & Data Entry Officer, you'll have the opportunity to work with a diverse team of individuals who share your values and passion for customer service.

Compensation, Perks, and Benefits

As a Customer Service & Data Entry Officer, you'll receive a competitive salary of $2,200 to $2,600 per month, depending on your experience and qualifications. You'll also have access to a range of benefits, including:

• Comprehensive training and support to develop your skills and knowledge.
• Opportunities for career growth and advancement.
• Collaborative and inclusive work environment.
• Flexible work arrangements to support your work-life balance.
• Access to ongoing learning and development programs.

How to Apply

If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that fosters growth and development for all employees. Apply for this job