Experienced Full Stack Customer Service Representative – Remote Beauty Advisor

Unlock your potential with a new role at arenaflex as a Remote Beauty Advisor, where you'll be at the center of innovation, driving great customer experiences and bringing people together. This position requires a strong and diverse skillset in relevant areas to drive success, and your contribution will be valued with a competitive compensation package.

About arenaflex

At arenaflex, we're passionate about people and driven by a desire to bring them together. Whether it's our clients, their customers, our colleagues, or our non-profit partners, we believe that every connection and relationship matters. As a Remote Beauty Advisor, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and exceeding key performance indicators (KPIs).

Job Summary

We're seeking an experienced and results-driven Full Stack Customer Service Representative to join our team as a Remote Beauty Advisor. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients via phone and chat, troubleshooting and resolving issues, and maintaining a high level of client satisfaction. If you're a self-starter with a passion for delivering results, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions with clients
• Keep up-to-date with product and procedural knowledge and assess industry trends to provide expert advice to clients
• Work in tandem with the quality and training team to self-manage performance expectations and maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
• Strive to exceed key performance indicators (KPIs) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email

Essential Qualifications

* 2-3 years' experience in a business or professional environment, preferably in the service industry

• Comparable experience in an office environment encouraged
• Self-starter with the ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment, weekends and evening shifts may be required

Preferred Qualifications

* Bilingual (English and Spanish) preferred but not required

• Prior customer service/troubleshooting experience preferred
• Experience in the beauty or cosmetics industry preferred

Skills and Competencies

* Excellent oral communication skills, clear diction, tone, and knowledge/use of proper grammar

• Positive outlook and enthusiastic attitude
• Conscientious team player
• Driven by delivering results
• Dependable and consistent, history of good attendance
• Naturally curious with an aptitude for learning and understanding quickly
• Ability to multitask by reading, typing, and navigating through applications while speaking to customers

Work Environment and Company Culture

As a Remote Beauty Advisor, you'll be working from home, but you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and exceeding KPIs. Our company culture is built on a passion for people and a desire to bring them together. We believe that every connection and relationship matters, and we're committed to creating a work environment that's inclusive, supportive, and fun.

Compensation and Benefits

* Competitive compensation package starting at $18/hour

• Opportunity to earn a bonus based on performance
• Referral program
• Paid training and ongoing professional development opportunities
• Flexible scheduling and work-life balance
• Opportunity to work in a dynamic and fast-paced environment

Equipment and Technology Requirements

* Windows-based computer (Macbook and Chromebooks are not allowed)

• Dual monitors with a screen resolution of 1280 x 1024 (SXGA) or 1920 x 1080 (Full HD or 1080p)
• Two (2) available USB 2.0 or greater ports
• Minimum 40 GB of available space on the hard drive
• Minimum 8 GB of RAM
• Windows 10 Professional operating system
• Hard-wired internet connection with a minimum download speed of 45 Mbps and a minimum upload speed of 10 Mbps
• Internet connection must not be shared with more than 3 devices in the same location

Application Process

If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application, and we'll be in touch soon. Apply To This Job

Note:

arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that's supportive of all employees. Apply for this job