Experienced Seasonal Customer Service Representative – Remote Opportunity with arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a skilled and motivated Seasonal Customer Service Representative to join our vibrant remote team. As a Seasonal Customer Service Representative, you will play a vital role in driving customer satisfaction and loyalty for arenaflex's innovative healthcare solutions.
About arenaflex
arenaflex is a leading provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. Our mission is to transform the way healthcare is administered in the United States by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences. At arenaflex, we live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
Job Summary
As a Seasonal Customer Service Representative, you will be responsible for receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner. This role requires a strong and diverse skillset in relevant areas to drive success. You will work closely with our team to provide exceptional customer service, drive the arenaflex culture through values and customer service standards, and develop and maintain positive relationships through effective and timely communication.
Key Responsibilities
* Receive, investigate, and respond to all member inquiries and resolve member problems and/or complaints in a timely and accurate manner
- Answer and track telephone calls within established department standards
- Track all existing member calls within the IKA database ensuring that documentation is concise and factual
- Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
- Answer "entry level" claims inquiries
- Takes "Over the Counter" (OTC) orders for products and diabetic supplies
- Understands and processes "entry level" enrollment and disenrollment procedures
- Enters prospective members into our software database
- Maintains appropriate current source documents and reference documents
- Interacts professionally with other employees, customers, and suppliers
- Works effectively as a team contributor on all assignments
- Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- As required, re-directs calls to appropriate department
Customer Service
* Responsible for driving the arenaflex culture through values and customer service standards
- Accountable for outstanding customer service to all external and internal contacts
- Develops and maintains positive relationships through effective and timely communication
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Education, Experience, and Required Skills
* Ability to read and interpret documents and calculate figures and amounts
- Strong typing skills (40-60WPM)
- Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
- Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
- Ability to toggle between different systems to gather information and provide updates
- Excellent oral and written communication skills including good grammar, voice and diction
- Proficient in MS Office including basic computer and keyboarding skills
- Excellent customer service skills (friendly, courteous, and helpful)
- High school diploma or general education degree (GED) required
- Minimum of six months to one-year related experience required
- An equivalent combination of education, training, and experience
Seasonal Part-Time Role
* Schedule: 20 hours total. Saturdays and Sundays – offering two 8-hour shifts; + Shift 1 - 8:00 AM to 4:30 PM EST + Shift 2 - 1:30 PM to 10:00 PM EST + Additional 4-hour shift scheduled for coverage during peak business hours.
- Duration: October 2024 through January 2025
- Time Off: No long-term planned time off during the assignment
- This role requires availability on weekends and adherence to the specified schedule and training period.
Career Growth Opportunities and Learning Benefits
As a Seasonal Customer Service Representative, you will have the opportunity to develop new skills, gain valuable experience, and contribute to the success of arenaflex. Our commitment to a people-first approach means that we invest in our team members' growth and development, providing opportunities for career advancement and learning benefits.
Work Environment and Company Culture Highlights
* 100% remote work environment
- Collaborative and dynamic team culture
- Opportunities for career growth and advancement
- Comprehensive training and development programs
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation and benefits package, including:
- Competitive hourly rate
- Comprehensive benefits package
- Paid time off and holidays
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Take the Next Step
Are you ready to join our team and make a difference in the lives of our customers? Apply now and let's discuss how you can become a vital part of our success story. Apply To This Job Apply for this job