Sales Operations Analyst

ABOUT THE ROLE As a Sales Operations Analyst, you will play a strategic role in driving operational excellence and enabling revenue growth. This position goes beyond reporting—you will influence decision-making by providing deep insights, optimizing processes, and ensuring the scalability of our sales systems. You’ll partner with senior leadership across Sales, Finance, and Marketing to design and implement solutions that improve efficiency and performance. SPECIFIC RESPONSIBILITIES Salesforce Strategy & Optimization Serve as the subject matter expert for Salesforce, leading enhancements and integrations to support business needs. Design and maintain advanced dashboards, workflows, and automation to improve sales productivity. Advanced Analytics & Forecasting Deliver actionable insights through complex data analysis, predictive modeling, and trend identification. Own the forecasting process, ensuring accuracy and alignment with revenue targets. Process Design & Governance Develop and enforce standardized processes for lead management, opportunity lifecycle, and pipeline hygiene. Identify bottlenecks and implement scalable solutions to support growth. Strategic Partnership Collaborate with Sales leadership to define KPIs and performance metrics. Partner with Finance on the book of business and tying back to bookings data in Salesforce. Tool & Data Architecture Oversee integrations between Salesforce and other platforms (CPQ, marketing automation, BI tools). Ensure data integrity through audits, governance policies, and compliance standards. REQUIRED QUALIFICATIONS 3-5 years of experience in Sales Operations, Revenue Operations, or a similar analytical role at a SaaS or B2B company. Salesforce administrator-level expertise, including advanced reporting, dashboards, workflows, validation rules, and process/flow automation. Strong proficiency in data analysis tools: advanced Excel/Google Sheets, with SQL or BI tools (Tableau, Looker, or Power BI) strongly preferred. Demonstrated experience owning a sales forecasting process and producing predictive and trend analyses for senior leadership. Working knowledge of CPQ platforms, marketing automation tools (e.g., Marketo, HubSpot), and integrations across the sales tech stack. Experience designing and governing sales processes—lead management, opportunity lifecycle, and pipeline hygiene—at scale. Excellent communication and stakeholder-management skills, with a track record of partnering across Sales, Finance, and Marketing leadership. Bachelor’s degree in Business, Finance, Analytics, or a related field, or equivalent practical experience. ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $95,000 – $109,000(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation #LI-Remote Apply To This Job