Experienced Customer Success Manager – Pro Sports & Entertainment Vertical (Remote)
Are you a driven and customer-centric professional with a passion for the Pro Sports & Entertainment industry? Do you thrive in fast-paced environments where no two days are the same? Look no further! arenaflex, a leading AI-powered SMS and email marketing platform, is seeking an experienced Customer Success Manager to join our team. As a key member of our Pro Sports & Entertainment vertical, you will have the opportunity to work closely with professional sports teams like the Anaheim Ducks and Milwaukee Bucks, driving customer success and growth.
About arenaflex
arenaflex is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. With a mobile-first approach, AI-powered tools, and enterprise-grade technology, we empower businesses to achieve hyper-personalized communication with their customers on a large scale. Our platform has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100, and we're proud to work with over 8,000 leading brands, including CB2, Urban Outfitters, GUESS, Dickey's Barbeque Pit, and Wyndham Resort.
The Role
As a Customer Success Manager with a focus on the Pro Sports & Entertainment vertical, you will be responsible for cementing relationships with new and existing customers, including onboarding, integration, account growth, new product adoption, and renewals. You will work closely with our Sales team to help grow the vision of what success looks like for our clients and refine our customer success processes and playbooks. You will also coordinate cross-functionally with technical support, marketing, sales, product, and design to bridge the gap between product and customers.
Key Responsibilities
* Develop and execute customer success strategies to drive growth and retention in the Pro Sports & Entertainment vertical
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts and have complete visibility into renewal pipeline
- Identify, clearly communicate, and manage risk throughout the year through proactive touch points and develop resolution strategies
- Work closely with the executive team to translate customer feedback into specific product requirements
- Collaborate with cross-functional teams to refine customer success processes and playbooks
- Develop a "consultant" perspective to customer communications, questions, and meetings
Why arenaflex needs you
* You have a proven track record of success in account management, ideally in a marketing or software company
- You have direct experience working with customers in the Pro Sports & Entertainment space
- You are agile, determined, and patient, with a startup/entrepreneur mindset
- You have a strong understanding of customer success techniques and strategies
- You are comfortable learning new software and navigating complex work processes
- You are extremely detail-oriented and organized, with a passion for delivering exceptional customer experiences
What you'll get
* Competitive base salary range: $76,000 - $100,000 annually + bonus/commission + equity + benefits
- Opportunity to work with professional sports teams like the Anaheim Ducks and Milwaukee Bucks
- Collaborative and dynamic work environment with a team of passionate professionals
- Comprehensive benefits package, including health & wellness, equity, and professional development opportunities
- Flexible remote work arrangement, with opportunities for in-person collaboration and events
About you
* 2-4 years of account management experience required
- Direct experience working with customers in the Pro Sports & Entertainment space
- Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs
- You have a startup/entrepreneur mindset, with a passion for delivering exceptional customer experiences
- Strong understanding of customer success techniques and strategies
- Comfortable learning new software and navigating complex work processes
- Extremely detail-oriented and organized, with a passion for delivering exceptional customer experiences
What we value
* Default to Action – Move swiftly and with purpose
- Be One Unstoppable Team – Rally as each other’s champions
- Champion the Customer – Our success is defined by our customers' success
- Act Like an Owner – Take responsibility for arenaflex’s success
Let's connect
If you're a motivated and customer-centric professional with a passion for the Pro Sports & Entertainment industry, we'd love to hear from you! Apply now to join our team and help drive customer success and growth in this exciting vertical.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. arenaflex is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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