Experienced Customer Success Manager - Enterprise Software & Network Solutions

Join arenaflex, a leading provider of innovative solutions in the Enterprise Software & Network Solutions industry, as we embark on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. We are seeking a passionate and results-driven Customer Success Manager to join our team in a remote role. As a key member of our Customer Success team, you will be responsible for ensuring strategic arenaflex customers are successful in leveraging our solutions, driving higher renewal rates, additional upsell/cross-sell opportunities for the sales organization, and increasing the number of references and/or case studies.

About arenaflex

arenaflex is a global market leader in data protection and ransomware recovery, with a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. With a presence in over 30 countries and a customer base of over 450,000, including 74% of the Global 2000, arenaflex is committed to delivering innovative solutions that give IT and security leaders peace of mind that their apps and data are protected and always available.

Responsibilities

As a Customer Success Manager, you will be responsible for:

• Building strong working and strategic relationships with clients, acting as a knowledgeable and trusted advisor for current product offerings as well as future expansion opportunities.
• Conducting proactive customer/account health checks and escalating matters as required.
• Helping drive new case studies and references with assigned customers.
• Collaborating internally with sales and broader cross-functional groups to drive continuous improvement and a superior customer experience.
• Working closely with the Renewals team to help drive high renewal rates.
• Ensuring that all arenaflex team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their arenaflex solution can be realized.
• Providing feedback to Product Management on key features or product limitations that are inhibiting usage and growth.
• Helping collaborate and build out documentation for team processes.
• Contributing to a positive, innovative, adaptable, and growth-minded work culture.
• Proactively identifying areas of potential customer risk and building action plans to help remediate.
• Working with customers and arenaflex employees from a remote office location.
• Traveling up to 20% of working time.

Requirements

To be successful in this role, you will need:

• Prior customer success-related work experience.
• Experience developing and communicating new ideas and proposals for Customer Success team improvements.
• Project management experience.
• Demonstrated patience, understanding, and empathy in order to effectively manage conflict and concerns.
• Ability to adapt to changes in roles and responsibilities.
• Self-starter with a passion for customer success.
• Experience gathering and analyzing customer success metrics, including current usage and key growth stats.
• Strong business acumen with experience in leading projects in a methodical and goal-oriented manner.
• Understanding of Cloud and Hyperscaler technologies, SaaS offerings, and Microsoft 365.
• General understanding of accompanying infrastructure that works with arenaflex (Servers/Storage/Networking/etc.).

What We Offer

* A competitive salary range of $126,400 - $180,600 USD per year, inclusive of base and variable pay.

• Opportunities for career growth and professional development in a dynamic and innovative company.
• A positive, innovative, adaptable, and growth-minded work culture.
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• The chance to work with a global team of talented and passionate professionals.
• The opportunity to make a real impact on the lives of our customers and the industry as a whole.

How to Apply

If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. arenaflex is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. Apply To This Job Apply for this job