Experienced Full Stack Software Engineer – Web & Cloud Application Development at arenaflex

Are you a highly skilled and motivated individual looking to join a dynamic team of innovators at arenaflex? Do you have a passion for cloud computing and a drive to deliver exceptional customer experiences? If so, we invite you to apply for the role of Senior Customer Experience Engineer at arenaflex.

About arenaflex

arenaflex is a leading provider of cutting-edge technology solutions, empowering individuals and organizations to achieve more. Our mission is to create a culture of innovation, inclusivity, and growth, where every employee can thrive and make a meaningful impact. As a Senior Customer Experience Engineer, you will be part of our Azure Customer Experience Engineering team, working closely with customers, product teams, and internal stakeholders to deliver world-class support and engineering solutions.

Job Summary

We are seeking an experienced and customer-focused Senior Customer Experience Engineer to join our team. As a key member of our Azure Customer Experience Engineering team, you will be responsible for providing exceptional support and engineering solutions to our customers, resolving complex critical issues, and advocating for customer needs. You will work collaboratively with our functional team, including Customer Success Managers, Cloud Solution Architects, and Support Escalation Engineers, to deliver customer-centric support with an engineering mindset.

Responsibilities

As a Senior Customer Experience Engineer, your key responsibilities will include:

Technology-Oriented:

+ Use engineering tools, customer support, and direct customer feedback to identify and report product defects/signs, defective equipment, or customer merchandise issues. + Track customer issues, work with customers and partners to understand issues, notify them of active events, and communicate progress and next steps to customers. + Facilitate or investigate and resolve issues using diagnostics. + Collect customer and partner feedback to learn more about product usage and identify features, knowledge gaps, and key performance indicators (KPIs) of current products. + Improve products by implementing new features/tools with minimal guidance.

Customer Solution Lifecycle Management:

+ Perform health checks to ensure that the customer's environment (e.g., products, services, features) is correctly configured and configured for deployment. + Provide customers with guidance on how to understand and use the new text. + Serve as a liaison between the engineering team and customers throughout the solution lifecycle with minimal guidance. + Perform reviews on new deployments with minimal guidance to identify differences.

Relationship/Knowledge Management:

+ Collaborate with product and sales teams on customer experience. + Understand and identify the differences between customer and product constraints. + Provide detailed information on customer product awareness and usage for products and business groups. + Serve as the voice of the customer (VOC) with minimal supervision, advising product and sales teams on customer experience and usage. + Collaborate with other teams (such as service managers, software engineers, product team, customer support [CSS]) with minimal guidance to review, eliminate, and resolve issues and use cases/problems.

Eligibility

To be considered for this role, you must meet the following eligibility criteria:

Mandatory / Minimum:

+ Bachelor's degree in engineering, computer science, or a related field and at least 4 years of experience in the software industry or equivalent knowledge.

Other Requirements:

+ Candidates must be able to comply with arenaflex, customer, and/or government security regulations. + These requirements include but are not limited to, security checks such as: - Microsoft Cloud Background Check: This position requires passing a Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. + Additional traits/qualifications: - Bachelor's degree in engineering, computer science, or a related field and 8+ years of experience in software engineering. - OR Master's degree in engineering or related field and at least 3 years of experience in technology-related software or equivalent knowledge. - Over 2 years of customer service. - Excellent communication skills: ability to empathize with customers and convey their trust. Ability to explain technical issues to a broad audience. - You can prioritize and advocate for your customers' needs through the appropriate channels. Take ownership and work to resolve problems. - Skills: some understanding of cloud computing technologies. Possibly demonstrate excellence in one or more of the following areas: - Core Iaas: compute, storage, networking, availability - Data and big data platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Brick - Azure Paas Services: Redis Cache, Service Bus, Event Hub, Cloud Services, IoT Suite, Mobile Apps, etc. - Certificates and authentication: SSO/Federation, AD/Azure AD, ADFS, etc. Cosmos DB, Azure Kubernetes Service - Experience using one or more automation languages (Powershell, Python, C#, Open Source)

Benefits

As a Senior Customer Experience Engineer at arenaflex, you will enjoy a comprehensive benefits package, including:

Health Insurance:

General medical, dental, and riders.

Mental Health Support:

Access to mental health resources and services for employees.

Health Services:

Health and wellness services, including fitness centers and health promotion.

401(K) Plan:

Employees can contribute to a 401(K) retirement plan with a company match.

Bonus:

Many employees receive bonuses or bonuses as part of their compensation.

Holidays and Holidays:

We offer paid time off on weekends and holidays.

Sick Leave:

Paid leave for personal or family medical needs.

Parental Leave:

The right to leave your parents is exciting for new parents.

Remote Desktop:

arenaflex has a history of providing flexibility for remote work, which can vary depending on the team and role.

Flexible Work Hours:

Many positions offer flexible work hours.

Training and Development:

Access to training and development resources to improve your skills and career development.

Tuition Reimbursement:

Supports continuing education and degree programs.

Employee Discounts:

Discounts on arenaflex products and services, including software and hardware.

Employee Assistance Program (EAP):

Confidential counseling and support services for employees and their families.

Diversity and Inclusion Initiatives:

arenaflex emphasizes diversity and inclusion and offers many programs and resources to support these initiatives.

Employee Network:

arenaflex has employee networks and groups that connect employees with common interests and backgrounds.

Household Items:

arenaflex has facilities such as cafeterias, fitness centers, and playgrounds in many schools.

Charitable Opportunities:

arenaflex encourages its employees to participate in philanthropic activities and community service, and often competes for employee donations.

How to Apply

If you are a motivated and customer-focused individual with a passion for cloud computing and a drive to deliver exceptional customer experiences, we invite you to apply for the role of Senior Customer Experience Engineer at arenaflex. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job