Experienced Healthcare Customer Service Representative – Population Health HRA Care Navigator at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our arenaflex team as a Healthcare Customer Service Representative – Population Health HRA Care Navigator. This exciting opportunity allows you to balance your time between our remote office and home, providing the flexibility you need to maintain a healthy work-life balance.

About arenaflex

arenaflex is a forward-thinking organization dedicated to revolutionizing the way we approach healthcare. Our team is comprised of passionate individuals who share a common goal: to provide exceptional customer experiences and drive meaningful outcomes in the healthcare industry. We believe in fostering a culture of innovation, collaboration, and continuous learning, and we're committed to empowering our employees to grow and thrive in their careers.

Job Summary

As a Healthcare Customer Service Representative – Population Health HRA Care Navigator, you will play a critical role in delivering exceptional customer experiences to our Medicare customers. You will conduct telephonic outreach to complete health screenings, educate customers on plan benefits, and coordinate with internal teams to ensure timely hand-offs to appropriate care teams. Your strong communication skills, attention to detail, and ability to handle multiple tasks will make you an invaluable asset to our team.

Key Responsibilities

* Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings

• Educate customers on plan benefits and address gaps in care
• Coordinate with internal teams to ensure timely hand-off to appropriate care teams
• Document all interactions for regulatory review
• Assist with scheduling medical appointments and connecting customers to case management and community resources
• Escalate customer concerns or issues appropriately

Required Skills & Qualifications

* Strong written and verbal communication skills with an empathetic attitude

• Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups
• Ability to handle multiple tasks, set priorities, and develop action plans with attention to detail
• Knowledge of healthcare and regulatory requirements with an emphasis on Medicare
• Experience in managed care, health services, or population management is preferred

Education

* High school diploma required; college degree preferred

Experience

* 1+ years in managed care or a related healthcare field

• 1+ years involving telephone contact and process management preferred

Work Environment & Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home or our remote office. Our team is passionate about creating a culture of collaboration, innovation, and continuous learning. We offer a range of benefits and perks, including:

• Competitive salary
• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

Compensation & Benefits

* Competitive salary: $17/hour on W2

• Flexible work arrangements
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply To This Job arenaflex is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive and supportive work environment. Apply for this job