Experienced Health & Benefits Customer Service Representative / Support Specialist – Remote Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in helping our customers navigate the healthcare reimbursement system with ease and confidence. If you're a customer-focused professional with a passion for delivering superior quality service, we want to hear from you!

About arenaflex

arenaflex is a people-centric company that's obsessed with delivering exceptional results for our clients. We're a community of forward-thinking individuals who are dedicated to driving results and delivering our mission with unwavering commitment to integrity. Our mission is to strengthen and simplify the health and wealth journey for our customers, relentlessly pursuing better outcomes for all.

Job Summary & Responsibilities

As a Health & Benefits Customer Service Representative / Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services team. This role is responsible for supporting our customers' journey through the healthcare reimbursement system, providing high-quality, customer-focused telephonic service, and educating constituents on arenaflex policies and programs.

Key Responsibilities:

* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction.

• Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
• Resolve issues without management intervention to remove barriers for the member.
• Accountable for initial call skills after training and may be cross-trained to other skills on a later date.
• Protect sensitive member information with discretion.
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
• Other duties as assigned.

Preferred Qualifications:

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.
• Basic understanding of medical / reimbursement terminology preferred.
• Ability to adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem-solving skills.
• Attention to detail and accuracy.
• Analytical skills.

Essential Skills & Competencies:

* Computer knowledge and skills, comfortable learning new systems.

• Able to learn, memorize, and retain information.
• Ability to work hours of 10:30 am-7:00 pm CST.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lift items up to 25 pounds.
• Ability to work overtime.

Career Growth Opportunities & Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Health & Benefits Customer Service Representative / Support Specialist, you'll have access to:

• Comprehensive training program to help you develop your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Collaborative and supportive work environment.
• Industry-leading benefits, including healthcare, 401K savings plan, company holidays, paid time off, parental leave, and an employee assistance program.

Work Environment & Company Culture:

arenaflex is a remote-friendly company that offers a flexible and dynamic work environment. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that's inclusive, supportive, and fun. As a Health & Benefits Customer Service Representative / Support Specialist, you'll be part of a team that's dedicated to making a real difference in people's lives.

Compensation, Perks, & Benefits:

The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:

• Healthcare
• 401K savings plan
• Company holidays
• Paid time off
• Parental leave
• Employee assistance program

How to Apply:

If you're a customer-focused professional with a passion for delivering superior quality service, we want to hear from you! Apply now to join our team as a Health & Benefits Customer Service Representative / Support Specialist. Apply To This Job

Your Future Starts Here:

Don't miss out on this exciting role. We're looking forward to hearing from you. Apply now to join our team at arenaflex and start your journey towards a rewarding and challenging career. Apply for this job